Gina Pastega

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Maintained book and sheet music inventory of 10K titles at any one time
• Negotiated and purchased collections from estates, families and storage companies
• Online business presence and sales on ebay, Alibris, Abe books, and Amazon

Provided excellent customer service to library patrons at circulation desk including issuing library cards, check out, reference searches, assisting with programming. Explained online applications to patrons, assist with computers and self check out kiosk process. Conducted engaging story hour for preschool age children. Created and managed monthly elementary school program of Art Literacy. Created and managed displays and signage throughout library. Completed Homelessness empathy city training, cash handling training and customer service training.

• Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
• Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Helped children select appropriate reading level library books.
• Gained strong understanding of various methods for cataloging books and other materials.
• Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.

• Organized library shelves, materials and equipment in clear, alphabetized order.
• Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
• Answered questions from patrons and helped to find desired materials.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Worked closely with Children's Librarian and conducted story hours frequently with little prep notice
• Created and taught monthly art program for all ages of children.
• Managed "Garbage Truck visit Storytime Hour" with over 100 participants.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Daily communication with internal corporate partners, facility management partners and external community constituents.
• Prior to GM was Women's Department Manager in La Jolla and Sales Professional in Palm Desert store.
• Provided world class customer service, support to client causes through in-store events, community events and philanthropy efforts.
• Hire, train and develop sales professionals.
• Hit daily, weekly, monthly and annual sales and operating budget goals.
• Opening, closing and cash management operations as well as inventory control of luxury merchandise.