Gina Pearcy
Post Falls,Idaho
Summary
Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Administrator
Idaho Forest Group
09.2010 - Current
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed strategies to streamline and improve office procedures.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated events and worked on ad hoc projects.
Office Administrator
MediServ
04.2001 - 01.2009
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Increased team efficiency by providing cross-functional support in medical coding, insurance verification, and data entry tasks.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
Front Desk Receptionist
North Idaho Immediate Care
04.1997 - 04.2001
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed clerical duties and tasks for clinic administration.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Arts - General Studies
Antelope Valley College
Lancaster, CA06.1997
Skills
- Client Relationship Management
- Multitasking
- Self Motivation
- Decision-Making
- Problem-solving abilities
- Adaptability and Flexibility
- Effective Communication
- Professional Demeanor
- Professionalism
- Reliability
Certification
- First Aid/CPR Certified
Additional Information
Proficient in Microsoft Office Products
Multi-Line Phone System
10-key proficient
40 average words per minute
Timeline
Sales Administrator
Idaho Forest Group
09.2010 - Current
Office Administrator
MediServ
04.2001 - 01.2009
Front Desk Receptionist
North Idaho Immediate Care
04.1997 - 04.2001
Associate of Arts - General Studies
Antelope Valley College
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