Gina Peters
Bourbonnais,IL
Summary
Dedicated EMS Dispatcher offering 12 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in EMS Dispatch and EMD protocols.
Aviation professional with proven track record in flight coordination and operational efficiency. Adept at managing logistical challenges and ensuring timely execution of flight plans. Known for fostering team collaboration and adapting swiftly to dynamic needs, with strong skills in communication and resource management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Coordinator
Superior Air and Ground Ambulance
Elmhurst, IL
08.2023 - Current
- Handle Air Med flights from arranging flight team
- Monitor flight en route to destination and assist as needed
- Maintain open communication with pilots to determine weather and flight status
- Monitor and manage equipment such as radios, satellite tracking system, Right Cad, phones
- Organize and maintain access to highly sensitive materials
- Participate in continuing education and maintain current certifications (IAMTCS, EMD, CPR)
- Relay information to and from hospital departments and emergency service agencies
- Maintain knowledge of the Post Accident Incident Plan
- Be familiar with a pilot map and how to plot coordinates as well as distance and heading
- Obtain and provide information to the air transport team in preparation of a flight
Dispatcher/Telecommunicator
American Medical Response
Waco, TX
04.2022 - 08.2023
- Handled both dispatching and 911 call taking
- Dispatched EMS units to 911 emergency calls while maintaining radio communication with units
- Answered emergent and non-emergent calls using Emergency Medical Dispatch (EMD) triage procedures
- Adequately implemented the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care
- Allocated EMS resources properly as the need arose by application of appropriate decision-making rules and approved protocols
- Responsible for accurate and complete data entry for the shift along with generating applicable reports and checking for accuracy
- Assisted in locating scene of incidents and selecting the safest, fastest route to scene for 911 personnel
- Relayed instructions and emergency information to crews and supervisors
- Worked closely with Waco PD and Waco Fire Dept
- Provided the most accurate and prompt response as needed for emergency calls
- Worked closely with hospitals and healthcare facilities to schedule, plan, and execute proper transport of patients between facilities based on the individual care needs of each patient
Dispatcher
Superior Air and Ground Ambulance
Elmhurst, IL
01.2011 - 03.2022
- Assisted with medical coding and filing
- Performed dispatch functions in a competent manner with a focus on addressing the needs of the customer and the good of the company
- Worked in a customer service role to provide the resources and information to customers regarding services provided by the company
- Answered incoming telephone calls and addressing the needs of the caller with a focus on a high degree of customer service
- Scheduled medical transportation based on health care needs of the customer
- Maintained a friendly internal customer repertoire with the crews
- Maintained a professional repertoire with the primary dispatcher
- Communicated with airport security, pilots, and flight personnel throughout an Air Medical Transport Holland America Princess-Alaska
- Adhered to safety procedures when managing logistics for pilot and ground crew
- Supported operations by managing professional communications, tracking data and managing records
Guest Service Host
Yukon
Fairbanks, AK
05.2012 - 10.2012
- Provided effective communication and customer service support to the sales, marketing, and administrative team on a daily basis
- Promptly responded to general inquiries from members, staff and clients
- Worked with a team to manage a wide variety of customer service and administrative tasks to resolve customer's issues quickly and efficiently
- Ensured a superior customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Carry-Out and Hostess
Villa Nova
Villa Park, IL
11.2008 - 01.2011
- Answered phones with the utmost customer service
- Took customer orders by phone and in person
- Ensured that each order was correct and of the highest quality possible
- Provided excellent customer service, internal and external
- Communicated with the kitchen to ensure that each order was executed to each customer's request
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating and menu information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
Education
GED -
Willowbrook High School
Villa Park, ILCertified Emergency Medical Dispatcher - undefined
American Medical Response
01-2024
Skills
- Computer Skills
- Verbal and Written Communication
- Telecommunications Equipment
- Emergency Assessments
- Ems Dispatch
- Documentation and Recordkeeping
- Efficient Service
- Information Gathering and Relay
- Dispatch Coordination
- Emergency Response Procedures
- Cross-Departmental Teamwork
- Critical thinking
- Works Well Under Pressure
- Active listening
Certification
- IAED (International Academies od Emergency Dispatch License)
- IDPH EMD (Loyola)
- CPR
Timeline
Flight Coordinator
Superior Air and Ground Ambulance
08.2023 - Current
Dispatcher/Telecommunicator
American Medical Response
04.2022 - 08.2023
Guest Service Host
Yukon
05.2012 - 10.2012
Dispatcher
Superior Air and Ground Ambulance
01.2011 - 03.2022
Carry-Out and Hostess
Villa Nova
11.2008 - 01.2011
Certified Emergency Medical Dispatcher - undefined
American Medical Response
GED -
Willowbrook High School