Gina Peterson
Los Lunas,NM
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Valencia Regional Emergency Communications Center
01.2023 - 08.2023
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received 80-100 public emergency and non-emergency calls daily and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Baker
Duluth's Best Bread
07.2021 - 07.2022
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepared dough for variety of pastries, cakes and breads.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Processed customer orders and payment transactions.
- Cut and shaped dough for pies, rolls and other pastries.
Personal Care Assistant
Twin Ports Childrens Services
03.2019 - 10.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Nanny
Private Household
09.2017 - 10.2019
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
Behavioral Health Technician (BHT)
Essentia Health-St. Mary's Medical Center
03.2016 - 10.2018
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Crisis Lead/House Supervisor
Stepping Stones For Living
09.2008 - 09.2016
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Provided emergency response during shifts and when on-call.
- Administered medications orally.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Provided direct supervision to 8-32 staff at any given time, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Some College (No Degree) - Generals
Lake Superior College
Duluth, MNSkills
- Teamwork and Collaboration
- Crisis Management
- Client Rapport-Building
- Creative Solutions
- Computer-Aided Design (CAD)
- Incident Reports
- Conflict Resolution
- Verbal and Written Communication
- Information Documentation
- Prioritizing Effectively
- Emergency Communications
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- BLS - Certification 02/2023-02/2025
Timeline
Public Safety Telecommunicator
Valencia Regional Emergency Communications Center
01.2023 - 08.2023
Baker
Duluth's Best Bread
07.2021 - 07.2022
Personal Care Assistant
Twin Ports Childrens Services
03.2019 - 10.2021
Nanny
Private Household
09.2017 - 10.2019
Behavioral Health Technician (BHT)
Essentia Health-St. Mary's Medical Center
03.2016 - 10.2018
Crisis Lead/House Supervisor
Stepping Stones For Living
09.2008 - 09.2016
Some College (No Degree) - Generals
Lake Superior College
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- BLS - Certification 02/2023-02/2025
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