GINA PETERSON
Frisco,TX
Summary
Versatile Human Resources professional specializing in Global Benefits, with the ability to work effectively with all levels of employees within a variety of organizational cultures with a prioritization and appreciation that the right employee is every organization's greatest asset.
Overview
31
31
years of professional experience
Work History
Senior Global Benefits Specialist
RACKSPACE TECHNOLOGY
04.2020 - 09.2023
- Solely responsible for oversight of design and implementation of all global benefit programs inclusive of medical, life and retirement plans including all M & A and new entity research.
- Ensured proposals were cost effective, market competitive and legally compliant.
- With executive level confidentiality, I concluded the largest deals of Rackspace history with a 7 country spin off including 3 countries at once, twice
- I successfully concluded an acquisition that was referred to as flawless
- Maintained the benefits renewal schedule, reviewed quotes, down selected vendors, researched trends and proposed benefit enhancements, negotiated contracts, and provided proposals for final approval from finance and the business line for custom country specific benefits plans
- Researched and created all new time off plans including harmonization when necessary
- Final approver for all escalations and changes to time off and leave plans for the Workday team
- Responsible for all processes for global companywide plans including Employee Assistance Plan, Medical Benefits Abroad, Mercer TAAP and Rethink Care Wellness application
- Final approver for all global employee contracts and handbooks
- Responsible for creating and maintaining all internal employee facing orientations, benefits summaries, and updated provider information for local HR to manage with new hires
- Managed the broker relationship for global benefits and in country brokers as well as all providers and in country HR Business Partners
- Created an internal process for all global departments new hire tracking and global movement of existing employees for Talent Acquisition, HR Services, Global Mobility, Compensation, Workday, Payroll and Legal
- Created an automated new hire process through Smartsheet resulting in a better employee onboarding experience, significant time savings and streamlined administrative process
- Selected as the Culture Chair for the EAST group, Rack Gives Back and Global Culture Crew, Requested to design and present a series on global women's benefits for the POWER Racker Resource Group
- Certified instructor, Science of Happiness by The Power of Positivity, Rethink Care Wellness Champion.
International Benefits Specialist
WORLDWIDE TECHNOLOGY
05.2016 - 03.2020
- Partnered with our global broker to ensure compliance and market competitiveness of global benefits programs
- Managed relationships with vendors (i.e., carriers, brokers, etc.)
- Created proposals for new country set up of insured benefits, retirement and time off plans
- Ensured employees were enrolled, terminated and life event benefit plan changes occur within appropriate timeframes
- Research, troubleshoot, and resolve escalations for benefits inquiries
- Reviewed benefit plan renewal proposals from in country brokers and providers in collaboration with our global broker
- Maintained renewal schedule for all countries
- Monitored legal changes and suggested benefit plan enhancements
- Developed communications to include; benefits program orientations, internal HR and management country culture profiles, employee benefit summaries, provided internal country web site content and all employee email communications on benefits
- Created reporting to include; budget to determine PEPY cost by country to reconcile with finance, monthly headcount, termination
- Managed our Wellness Incentive Program
- Created communication plans for Global Wellness Ambassadors and coordinated Global Wellness Day activities
- Partnered with internal stakeholders, such as payroll, finance, accounts payable, tax, legal and global mobility to ensure legal compliance
- Selected as US Wellness Champion for the Plano satellite sales office, organized flu shot clinics, benefits fair, open enrollment, Great Place to Work activities, Day of Caring, preventative wellness screening days.
Human Resources Specialist
WORLDWIDE TECHNOLOGY
04.2015 - 05.2016
- As the primary relationship manager for contract agency vendors, I managed the warehouse staff contractor to hire process
- Negotiated agency contracts, coordinated interview schedules, reconciled invoices, maintained the employee database and turnover reporting, wrote job descriptions, placed advertisements, conducted reference checking, FMLA and time off tracking, extended job offers and organized open enrollment
- Streamlined the contract to hire process which significantly reduced turnover and saved valuable time interviewing, training and onboarding, resulting in increased productivity for warehouse supervisors and staff
- Conducted a RFP for staffing agency vendors resulting in a 1MM annual savings as well as negotiated increased benefits for contract laborers which resulted in a better employee experience and an increase in attraction and retention
- Designed and presented trainings and created communications and policies to include: interviewing, hiring process, terminations, promotions, performance review, safety, sexual harassment, diversity and inclusion, orientations and benefits fairs
- Conducted workplace investigations, including complex cases of sexual harassment and discrimination
- When necessary, I prepared separation notices, conducted exit interviews, and concluded employment relationships while closely collaborating with legal to mitigate risks and address employee relations-related litigation
- Resolved unemployment cases with the Texas Workforce Commission.
Human Resources Manager
CITIBANK CREDIT CARD
01.1997 - 01.2003
- Developed department goals and objectives as well as training and compensation programs for customer service, collections and fraud for Citibank's credit card call center
- Removed the need for all contract to hire agencies by managing all recruitment efforts internally resulting in lower costs for operations
- Partnered with the business line to create job descriptions
- Created new hire, turnover, payroll and performance appraisal reports as needed
- Sourced, recruited and coordinated and executed all on site job fairs, attended all off site job fairs to extended job offers and led the onboarding and offboarding processes
- Established relationships with non-profit organizations to provide a diverse source of employees, outsourced recruiting programs and department advertising needs
- Partnered with executive business leaders and HR to create a more equitable pay structure and preferred employee schedule to attract and retain employees
- Organized a RIF consisting of 690 employees as well as hosted an off-boarding reverse job fair to successfully place every employee with a similar position
- Selected to become a certified Targeted Selection Train The Trainer and traveled to credit card call center sites across the US to train management on behavioral based interviewing
- Selected to partner with satellite Credit Card sites executives and HR leadership to serve on Citibank Corporate Dashboard team to share HR best practices across multiple business lines
- Voted by Executive Management as Chairperson for United Way campaign
- Selected to manage EEOC audit for Customer Service, Collections and Fraud
- Implemented a standardized interview testing program which resulted in lower turnover.
Flight Attendant
SOUTHWEST AIRLINES
01.1993 - 01.1997
- Responsible for adhering to FAA safety guidelines, maintained SWA superior image and core values at all times
- Received “Pat on the Back Award” from Herb Kelleher for exemplary service
- Selected as Ground Security Coordinator and Training Coordinator.
Education
Business Administration
University of Texas At Dallas
Timeline
Senior Global Benefits Specialist
RACKSPACE TECHNOLOGY
04.2020 - 09.2023
International Benefits Specialist
WORLDWIDE TECHNOLOGY
05.2016 - 03.2020
Human Resources Specialist
WORLDWIDE TECHNOLOGY
04.2015 - 05.2016
Human Resources Manager
CITIBANK CREDIT CARD
01.1997 - 01.2003
Flight Attendant
SOUTHWEST AIRLINES
01.1993 - 01.1997
Business Administration
University of Texas At Dallas
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