Gina Philie
Middleboro,MA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Administrator
US Tech Solutions- Stop And Shop
12.2022 - Current
- Responsible for entering, reconciling, and validating cost changes in ACES, Biceps and IMS Systems
- Accurate and timely management of deals while coordinating with Category teams.
- Auditing all off invoice entries from third party facilities and all warehouses submitted by vendors using different formats
- Manage missing information needs by collaborating and communicating with Category Teams, supply chain associates and venders
- Answer store questions pertaining to product issues using the Retail Discrepancy System and making changes once the RPS's are final
Accounts Payable Clerk
Robert Half Technology- Onset Computers
06.2021 - 10.2021
- Retrieve invoices sent through Outlook and save in companies database
- Ensure all entries are coded correctly to reflect accuracy on the General Ledger
- Comparing remittance info to the known Chart Of Accounts
- Generate accounts payable vouchers using Infor Styline program
- Send remittance receipts electronically for ACH Payments
- Matching invoices to PO's ensure they have proper approvals
Medical Records Clerk
Robert Half Technology
04.2021 - 05.2021
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Customer Service Representative
Robert Half Technology- Vistrada
01.2021 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Receive High volume of incoming calls using Call Desk Software
Customer Service Representative
Robert Half Technology-Vistrada
01.2021 - 02.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Administrative Assistant
Robert Half Technology- North Easton Savings Bank
09.2020 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Accounts Payable Specialist
Robert Half International- Suburban Electric
04.2020 - 06.2020
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
Administrative Coordinator
Robert Half Technology- Bristol County Bank
04.2020 - 05.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
Front End Receptionist
Robert Half Technology- Bravens
02.2020 - 03.2020
- Delivered critical support during meetings by preparing agendas, taking minutes, or setting up conference rooms with necessary equipment.
- Expedited mail handling procedures with accurate sorting and distribution to appropriate recipients in a timely manner.
- Organized office materials, filing systems, and inventory management to ensure easy access to essential documents.
- Enhanced customer satisfaction by efficiently managing front desk tasks and addressing client inquiries.
Accounts Payable & Receivable Specialist
Autosound
09.2019 - 03.2020
- Safeguarded company assets by diligently monitoring credit limits and initiating appropriate collection actions when needed.
- Maintaining and reconciled Petty Cash Accounts.
- Boosted accuracy of financial records by conducting regular account reconciliations and resolving discrepancies.
- Facilitated smooth audits by maintaining well-organized documentation of financial transactions and supporting evidence.
- Reconciled processed work by verifying entries and comparing system reports to balances.
Accounts Payable Coordinator
Prestige Car Wah And Gas
09.2018 - 10.2019
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed using Quickbooks Pro software check disbursements and reconciled related Geneal Ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
Education
Associate of Applied Science - Small Business Administration And Management
Massasoit Community College
Brockton, MA06.1998
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Proficient in entire Microsoft Office Suite
- Experienced with Quickbooks Pro and Quickbooks on line
- Document Management
- New Hire Onboarding
- Bookkeeping
Accomplishments
Quickbooks Pro Certified- 2017
Experience with numerous Accounting programs such Styleline ERP, ABS for Windows, S2K Toolkit Software, numerous ACH Programs
Timeline
Administrator
US Tech Solutions- Stop And Shop
12.2022 - Current
Accounts Payable Clerk
Robert Half Technology- Onset Computers
06.2021 - 10.2021
Medical Records Clerk
Robert Half Technology
04.2021 - 05.2021
Customer Service Representative
Robert Half Technology- Vistrada
01.2021 - 02.2021
Customer Service Representative
Robert Half Technology-Vistrada
01.2021 - 02.2021
Administrative Assistant
Robert Half Technology- North Easton Savings Bank
09.2020 - 11.2020
Accounts Payable Specialist
Robert Half International- Suburban Electric
04.2020 - 06.2020
Administrative Coordinator
Robert Half Technology- Bristol County Bank
04.2020 - 05.2020
Front End Receptionist
Robert Half Technology- Bravens
02.2020 - 03.2020
Accounts Payable & Receivable Specialist
Autosound
09.2019 - 03.2020
Accounts Payable Coordinator
Prestige Car Wah And Gas
09.2018 - 10.2019
Associate of Applied Science - Small Business Administration And Management
Massasoit Community College
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