Gina Pierce

• Maintain IRS conformity by monitoring the claims automation system for changes in vendor participation.
• Handle veteran compensation claims per law, both inside business and at the federal level
• Analyzes service contracts to extract overpayment detection algorithms based on price schedules and other contractual clauses
• Examine and process claims from HMO facilities and professionals, allocating benefits per policy and plan guidelines.

• Assisted members with correcting accounts, service, and system issues by providing education on required forms and technical processes
• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
• Maintained accurate and current customer account data with manual form processing and digital information updates
• Learned all internal systems and related service roles and duties to provide skilled team backup in handling customer demands
• Followed up with customers regularly via phone and email to obtain payments and schedule services
• Described and explained details about Ambetter Health Insurance options to inform customers and guide purchasing decisions
• Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Maintained accurate and current customer account data with manual form processing and digital information updates
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through the completion
• Improved daily operations, vendor relationships, contractor communication, and employee remote access by streamlining processes
• Researched issues through the identification of similar past problems and recommended themost appropriate solution
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction
• Answered over 50 calls per day to meet fast-paced call center demands

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
• Resolved complaints efficiently to satisfy customers and encourage future transactions
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Built long-term, loyal customer relationships by providing top-notch service and detailed order account and service information.
• Answered phone with friendly greetings to create a positive inbound calling experience for customers
• Assisted team leaders by providing timeframe status and performance reports to provide information on areas for improvement
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
• Consulted with customers about concerns with products or services to resolve problems

• Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
• Maintained accurate and current customer account data with manual form processing and digital information updates
• Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
• Consulted with customers about their concerns with products or services to resolve problems and drive sales
• Entered customer interaction details into the software to track requests, document problems, and record solutions offered.

• Handled 50+ customer inquiries both telephonically and by email while providing customers with product and service information and processing orders, forms and applications
• Trained two new employees in customer service script recitation, conflict resolution and data entry practices
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Unloaded, sorted, and stocked merchandise according to layout and product placement.
• Maintained effective team member communication.
• I greeted customers and directed them to the requested products.
• Answered customer questions and provided detailed product information.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Stamp, attach, or change price tags on merchandise, referring to the price list—transport packages to customer’s vehicles.

• Developed careers, leadership training, and supervision for 104 personnel and conducted daily preparatory meetings with staff.
• Coordinated requirements with the Subsistence Supply Management Office, Facility Engineers, and Veterinary Activity.
• Managed over $12.6 million worth of organizational equipment and assets.
• Maintained food costs, sanitation standards, product purchasing, and service operations

for food presentation and consistency.