Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
References
Timeline
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Gina Piotrowski

Plainville,MA

Summary

Dynamic BSA - BSA Operations Manager at Dedham Savings Bank, adept in AML compliance and fraud detection. Proven track record in enhancing operational efficiency and ensuring regulatory adherence. Skilled in data analysis and fostering collaboration with auditors, driving successful outcomes in financial crime investigations and compliance initiatives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

AML - BSA Operations Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2020 - Current
  • Oversee daily operations, and ensure compliance with the Bank Secrecy Act Compliance Program.
  • Supervised day-to-day workflow of employees in order to ensure productivity, and meet department and regulatory deadlines.
  • Daily report and alert reviews with the BSA, USA Patriot Act, Anti-Money Laundering, OFAC, and Customer Identification Program compliance. Identified and directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Completed reviews and narratives for Suspicious Activity Reports. Reviewed and managed CTR filings. Responsible for OFAC SDN and 314A FinCEN updates.

Assistant BSA/Security Officer

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2018 - Current
  • Perform daily review, monitoring, and analysis of various reports, logs, and transaction data to identify trends and unusual activity utilizing Verafin software.
  • Monitored surveillance equipment at all branch locations to ensure all cameras and DVRs are in working order. Assisted with technical support from our vendor. Reviewed daily alarm reports.
  • Responded swiftly to alarms and handling of issues related to robberies, accidents, and other instances related to security and safety, and acted as liaison between bank personnel and state and federal law enforcement authorities.

BSA / Security Senior Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2015 - 09.2018
  • Participate in security training presentations and exercises with all bank personnel, and annual robbery training.
  • Review and improve risk assessments of new and existing businesses, as well as Currency Transaction reports.
  • Reviewed daily eFunds/Chex Systems reports to ensure compliance with the Bank's procedures.
  • Fraud alert reviews and case openings for reported customer fraud incidents.
  • Provide supervision and support to all areas of the department.

BSA / Security Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2011 - 09.2018
  • Developed security protocols to protect assets and ensure employee safety.
  • Conducted regular security audits to assess compliance with regulatory standards.
  • Coordinated emergency response plans with local law enforcement and safety personnel.

Deposit Operations Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2008 - 09.2011
  • Managed daily operations of deposit processing and account maintenance.
  • Trained staff on deposit procedures and customer service standards.
  • Facilitated communication between departments to enhance operational effectiveness.
  • Analyzed customer data to determine trends in deposit activity and identify opportunities for improvement.
  • Managed the daily operations of a deposit operations team to ensure compliance with all banking regulations.
  • Created monthly reports detailing deposit transaction volumes and performance metrics.

Deposit Operations Assistant Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
01.2007 - 09.2008
  • Coordinated daily operations to support banking services and customer needs.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Maintained office supplies and equipment for optimal operational functionality.
  • Supported team members by handling scheduling and administrative tasks effectively.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.

Retail Branch Supervisor

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2000 - 01.2007
  • Managed daily operations of retail branch ensuring compliance with policies.
  • Supervised staff, providing training and support for customer service excellence.
  • Implemented branch strategies to enhance customer engagement and satisfaction.
  • Oversaw financial transactions, ensuring accuracy and security in all processes.
  • Developed and implemented strategies to increase customer satisfaction, improve operational efficiency, and reduce costs.
  • Resolved customer complaints in a timely manner; developed processes to prevent future issues from occurring.
  • Oversaw daily operations of the retail branch including opening, closing procedures, cash handling, balancing and security protocols.

Education

Graduate -

King Philip Regional High School
Wrentham, MA

Graduate -

Katherine Gibbs School
Providence, RI

Skills

  • BSA and AML compliance
  • KYC and CDD processes
  • EDD and SAR filing
  • Regulatory compliance and audit support
  • Financial crime investigations
  • Transaction monitoring and risk assessments
  • Data analysis and trend identification
  • Fraud detection and forensic review
  • Verafin AML software expertise
  • Case management systems proficiency
  • Microsoft Office Suite skills
  • Written and verbal communication
  • Interpersonal collaboration with auditors

Hobbies and Interests

  • Family
  • Community
  • Travel

Certification

  • CAMS - Certified Ant-Money Laundering Specialist

References

References available upon request.

Timeline

AML - BSA Operations Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2020 - Current

Assistant BSA/Security Officer

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2018 - Current

BSA / Security Senior Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2015 - 09.2018

BSA / Security Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2011 - 09.2018

Deposit Operations Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2008 - 09.2011

Deposit Operations Assistant Manager

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
01.2007 - 09.2008

Retail Branch Supervisor

DEDHAM SAVINGS BANK/CHARLES BRIDGE Group
09.2000 - 01.2007

Graduate -

King Philip Regional High School

Graduate -

Katherine Gibbs School

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