GINA POUNCY
Shreveport,LA
Summary
Dependable Assembler with rich management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to always act as a strong contributor within organizations that value great customer service and hard work, promoting teamwork. 10+ years of experience as a Assembler with extensive exposure to assembly, production goals, and small parts assembly capabilities earned through industry know-how and demonstrated market success. Committed professional with strong experience in the field of Assembler Line. I have excellent communication, production goals, and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies.
Overview
2026
2026
years of professional experience
Work History
Assembler
Morris and Dickson
Shreveport, LA
10.2023 - 01.2025
- Observed and discerned quality of parts and materials in use
- Checked position and alignment of each component to prevent errors and minimize materials waste
- Operated within the standard operating procedure (SOP) and assembly drawings
- Accurately documented all required entries in the Lot History Record
- Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
- Measured and recorded process parameters and reported results to supervisor
- Diligently followed work instructions, assembly process details, packaging process details, and sample assemblies to ensure electronics are properly constructed
- Conducted regular quality control checks of all equipment and processes
- Maintained inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies
- Cleaned and packed all products to ensure the utmost care and proper delivery
- Cleaned and maintained work area properly, turned off and locked out equipment when not in use to ensure safety of others
Pharmacy Technician
Walgreen's Pharmacy
Shreveport, LA
09.2019 - Current
- Maintained a clean and organized work area
- Monitored medication expiration dates and removed outdated products from shelves
- Performed general clerical duties, such as filing, copying, and faxing documents
- Monitored and updated patient profiles
- Accurately entered patient and prescription information into the computer system
- Conducted quality control tests of medications and supplies
- Handled confidential patient information in accordance with HIPAA regulations
- Compounded medications according to the physician's orders
- Efficiently managed inventory of pharmacy products, including tracking and ordering of medications and supplies
- Provided accurate and timely documentation of customer transactions
- Operated cash register to process payments and accurately maintained daily records
- Resolved discrepancies between invoices and purchase orders
- Maintained up-to-date knowledge of pharmacy products and services
- Utilized Pharmacy software for patient records and processing orders
- Properly labeled and dispensed medications
- Assisted customers with prescription orders and refills, answering questions and providing advice
- Provided customer service in a professional manner, including resolving customer complaints
- Performed monthly inventory count and reconciled discrepancies
- Verified insurance information and communicated with insurance companies
- Processed and filed insurance claims
- Assisted with the preparation of patient profiles
Clinical Coordinator
Ochsner LSU
- Assisted in the development of patient education programs to improve patient knowledge of healthcare
- Developed and maintained clinical databases to ensure accuracy of patient information
- Developed and maintained clinical records in accordance with HIPAA regulations
- Implemented and monitored quality assurance processes to ensure clinical accuracy
- Developed and updated clinical policies and procedures to ensure patient safety
- Assisted in the development and implementation of patient care plans
- Developed and implemented protocols for clinical staff to ensure quality of care
- Monitored clinical staff performance to ensure compliance with safety regulations
- Developed and implemented patient education programs to improve patient knowledge of healthcare
- Trained and supervised new clinical staff in order to ensure quality of care
- Developed and implemented patient safety protocols in order to reduce risk of injury or disease
Supervisor
Teleperformance USA
Shreveport, LA
12.2021 - 01.2024
- Maintained a positive customer service attitude with the co-workers and supervisors
- Implemented process improvements that decreased the screen rejection rate by 64% and costs by 62%
- Supervised and mentored teams of 15 individuals to reach maximum performance levels and achieved 95% adherence to KPIs
- Categorized operational issues and recommended improvements
- Maintained professional relationships with subordinates and instilled professionalism within the company
- Monitored staff performance quarterly and motivated team members to exceed KPIs by an average of 12%
- Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
- Ensured efficient compliance to warehouse operation schedules and managed operation schedules, budget, and staff requirements for all warehouse operation process
- Ensured accurate completion of weekly timecards through the payroll processing vendor
- Employed effective safety initiatives, leading to a reduction in safety incidents by 47%
- Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions
- Developed department's first incentive performance plan, which motivated staff and resulted in a 23% increase in efficiency
- Improved departmental efficiency by 90% and 25% by implementing best practices
- Trained and guided newly hired staff members on administrative processes, work and operation instructions, and procedures to facilitate consistent and seamless company operations
- Assisted and performed all supervisory activities, including staff recruitment, training subordinates, mentoring, personnel scheduling, reviewing staff timesheets, investigating, and resolving complaints
- Developed and maintained an effective system of employee feedback and evaluation
- Ensured that all team members followed company policies and procedures
- Trained new employees on company policies and procedures
- Analyzed customer feedback and implemented strategies to improve customer experience
- Ensured high levels of customer satisfaction by providing excellent customer service
- Developed and maintained employee recognition programs
Assembler
Ditto Apparel
Shreveport, LA
01.2012 - 06.2016
- Measured and recorded process parameters and reported results to supervisor
- Observed and discerned quality of parts and materials in use
- Diligently followed work instructions, assembly process details, packaging process details, and sample assemblies to ensure electronics are properly constructed
- Conducted regular quality control checks of all equipment and processes
- Maintained inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies
- Cleaned and packed all products to ensure the utmost care and proper delivery
- Adhered to production schedules and monitored material levels to report shortages
- Cleaned and maintained work area properly, turned off and locked out equipment when not in use to ensure safety of others
Assembler
Intier Automotive
Shreveport, LA
05.2008 - 11.2012
- Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
- Operated within the standard operating procedure (SOP) and assembly drawings
- Surpassed production goals by exceeding record production with 50,000 bottles in one 8 hour shift. This surpassed the prior record by 7,000
- Measured and recorded process parameters and reported results to supervisor
- Checked position and alignment of each component to prevent errors and minimize materials waste
- Diligently followed work instructions, assembly process details, packaging process details, and sample assemblies to ensure electronics are properly constructed
- Conducted regular quality control checks of all equipment and processes
- Observed and discerned quality of parts and materials in use
- Followed technical instructions and interpreted engineering blueprints to maintain quality of products
- Maintained inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies
- Calibrated all equipment to prescribed specifications
- Facilitated preventative maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions, and calling for repairs to keep all equipment operational
- Responsible for testing all finished products for defects and troubleshooting any unresolved issues
- Cleaned and packed all products to ensure the utmost care and proper delivery
- Adhered to production schedules and monitored material levels to report shortages
- Assembled electronic devices while achieving 100% of quality goals and exceeding production targets by 112%
- Installed finished assemblies or subassemblies in bases and enclosures
- Cleaned and maintained work area properly, turned off and locked out equipment when not in use to ensure safety of others
Assembler
Omni Specialty Packaging
Shreveport, LA
02.2004 - 05.2008
- Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources
- Operated within the standard operating procedure (SOP) and assembly drawings
- Surpassed production goals by exceeding record production with 50,000 bottles in one 8 hour shift. This surpassed the prior record by 7,000
- Measured and recorded process parameters and reported results to supervisor
- Checked position and alignment of each component to prevent errors and minimize materials waste
- Observed and discerned quality of parts and materials in use
- Ensured compliance with GMPs with regard to material labeling, SOPs and proper segregation of material in the production process
- Diligently followed work instructions, assembly process details, packaging process details, and sample assemblies to ensure electronics are properly constructed
- Conducted regular quality control checks of all equipment and processes
- Maintained inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies
- Responsible for testing all finished products for defects and troubleshooting any unresolved issues
- Cleaned and packed all products to ensure the utmost care and proper delivery
- Assembled electronic devices while achieving 100% of quality goals and exceeding production targets by 112%
- Cleaned and maintained work area properly, turned off and locked out equipment when not in use to ensure safety of others
- Adhered to production schedules and monitored material levels to report shortages
Quality Control Inspector
Benteler Steel
Shreveport, LA
09.2024 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Utilized measurement tools and equipment to assess product specifications.
- Documented inspection results and communicated findings to relevant teams.
- Assisted in troubleshooting quality issues and implementing corrective actions.
- Collaborated with production staff to reinforce adherence to safety protocols.
- Trained new team members on quality control processes and procedures.
- Developed checklists for standard operating procedures to enhance efficiency.
- Led initiatives to improve inspection workflows, reducing turnaround time for quality checks.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Education
High School Diploma -
Fair Park
Shreveport, LADental Hygienist -
Southern University
Shreveport, LASkills
- Small Parts Assembly
- Assembly Line Skills
- Verbal Communication
- Part Numbers
- Quality Assurance
- Measuring Tools
- Production Goals
- Inventory Inspection
- Soldering Machine Operation
- Physical Strength
- Safety Policies
- Quality Checks
Timeline
Quality Control Inspector
Benteler Steel
09.2024 - Current
Assembler
Morris and Dickson
10.2023 - 01.2025
Supervisor
Teleperformance USA
12.2021 - 01.2024
Pharmacy Technician
Walgreen's Pharmacy
09.2019 - Current
Assembler
Ditto Apparel
01.2012 - 06.2016
Assembler
Intier Automotive
05.2008 - 11.2012
Assembler
Omni Specialty Packaging
02.2004 - 05.2008
High School Diploma -
Fair Park
Dental Hygienist -
Southern University
Clinical Coordinator
Ochsner LSU