Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

GINA QUINTERO

San Jose,CA

Summary

Committed and professional Service Advisor with ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Reliable professional with [10]+ years of experience handling all front & back office needs. Knowledgeable, dedicated and offering superior skills in any job that hires to be apart of the team. Organized and dependable candidate successful at managing multiple priorities . Willingness to take on added responsibilities to meet goals. Detail-oriented team player ,Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure more then entry-level . Ready to help team achieve company goals. Hardworking employee enthusiastic about learning 10+ field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities Dedicated to company with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
years of professional experience

Work History

Le-Blanc Co

Personal Assistant
02.2022 - Current

Job overview

  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.

Extendeed Stay America Premier Suites

Guest Service Representative
04.2020 - 01.2022

Job overview

  • Extended Stay America Premier suites
  • Greet and welcome guest with bright attitude
  • Approached all encounters with guest in friendly,efficient and service oriented manner
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Responded to guest inquiries to maximize guest satisfaction
  • Handled customer complaints to satisfy and retain guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Maintained accurate and up-to-date records of guest information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Managed check-in and check-out procedures for guests.
  • Greeted guests upon arrival by providing warm welcome.

Papa Johns Salads and Produce

Assistant General Manager
01.2011 - 01.2021

Job overview

  • Worked in multiple locations; team player that has worked multiple roles including driver, cook, front of house
  • Duties include training team members; opening and closing store
  • Worked specifically with vendors to order foods, accept deliveries
  • Responsible for overall customer service, client services, conflict resolutions
  • Prepared menu items, achieved food quality standards
  • Scheduled team members; cross trained team members

Education

Electrical Trainee
San jose, CA

Center for Employment Training
07.2022

San Jose Conservation Core
San Jose, CA

High School Diploma
2011

Skills

  • 10 years of experience front & back office
  • Skilled in managing and training teams
  • Handling overall customer interaction and ensuring exceptional service at all time
  • Scheduling appointments
  • Guest accommodations
  • Reservations management
  • Policy and procedure adherence
  • Goal oriented team member
  • Strong problem solving and troubleshooting skills
  • Knowledge of NEC code OSHA safety
  • Able to handle high stress situations
  • Manage and maintain scheduling in hospitality environment Able to multi-task in fast passed professional environment
  • A Communication & people skills
  • Vendor interaction
  • Multitasking Abilities
  • Flexible and Adaptable
  • Planning and Coordination
  • Critical Thinking
  • Sales expertise
  • Till counting
  • Technical Support
  • Staff education and training
  • Complaint resolution
  • Daily cleaning and sanitation

Timeline

Personal Assistant

Le-Blanc Co
02.2022 - Current

Guest Service Representative

Extendeed Stay America Premier Suites
04.2020 - 01.2022

Assistant General Manager

Papa Johns Salads and Produce
01.2011 - 01.2021

Electrical Trainee

Center for Employment Training

San Jose Conservation Core

High School Diploma
GINA QUINTERO