Gina R. Nordseth
Waukesha,WI
Summary
Proven track record for identifying and implementing continuous improvement opportunities for IT and PMO processes, leading technical teams, driving results through collaboration, and managing projects using Waterfall and Agile. Special emphasis on developing and applying IT support frameworks based on ITIL methodologies. Experience with data center migrations, Disaster Recovery, vendor management, and client support in multi-cloud SaaS environments – GCP, AWS, Azure. Background includes regulated industries such as financial services, healthcare, and utilities. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Accomplished Project Manager offering [Number] years of experience in [Industry]. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Technical Project Manager / Associate Program Manager III
HCL America Inc
Sunnyvale, CA
03.2021 - Current
- Responsible for continuous improvement of Service Delivery and PMO processes, generating monthly performance metrics and business reviews, managing infrastructure security and client onboarding projects
- Develop and implement ITIL processes to deliver high performing support services on multiple cloud platforms
- Lead IT security projects to perform ongoing cloud infrastructure patching via BigFix
- Identify and resolve problems to reach/exceed System Availability and Mean Time to Resolution objectives resulting in improved customer satisfaction and additional revenue through contract renewals
- Managed client onboarding projects, mentored team members, and developed client onboarding/offboarding processes to provide a positive client experience.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Managed various IT projects to meet deadlines and customer requirements.
- Coordinated with external vendors to deliver IT project components.
- Wrote, updated and maintained project documentation.
- Created and implemented contingency plans to address potential risks.
- Generated reports for IT project progress and performance.
- Identified and implemented cost-saving measures in IT projects.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Implemented best practices to drive quality IT project delivery.
- Developed and introduced IT strategies to improve operational efficiency.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Senior Business Analyst - Consultant
Asterix Technology Group
09.2020 - 01.2021
- Managed the global initiative to refresh workstation hardware for all business units within Abbie
- Gathered existing workstation configuration information and upgrade requirements
- Maintained the master schedule, resolved issues, and provided weekly status updates to global business leaders.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Technical Project Manager - Consultant
K
09.2019 - 05.2020
- 1Force
- Managed projects to separate Clarios Power Systems from Johnson Controls, Inc
- Data center by installing new software applications and transferring Clarios data to the new data center
- Implemented Legal Tracker for Legal Matters and invoicing and transferred data from Counsel Link to Legal Tracker
- Assisted with implementing Kofax Invoices, Process Director, ReadSoft Online and transferring data from Dolphin.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Communicated project plans and progress to key stakeholders and project contributors.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Monitored and tracked project progress to support timely completion.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Managed various IT projects to meet deadlines and customer requirements.
Technical Project Manager - Consultant
Staff
08.2018 - 09.2019
- Responsible for the Delegation of Authority compliance project for Purchase Requisitions and Purchase Orders at Johnson Controls, Inc
- Partnered with global business leaders and IT representatives for 43 business entities to define current state workflow and identify gaps between legacy ERP systems and JCI compliance requirements.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Generated reports for IT project progress and performance.
- Monitored and tracked project progress to support timely completion.
- Coordinated with external vendors to deliver IT project components.
- Identified and implemented cost-saving measures in IT projects.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality IT project delivery.
- Communicated project updates to stakeholders at all levels.
- Led cross-functional teams to successfully complete IT projects.
- Created and implemented contingency plans to address potential risks.
- Managed various IT projects to meet deadlines and customer requirements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Senior Technical Project Manager
FIS
Brown Deer, WI
11.2017 - 08.2018
- Managed hardware projects within the FIS private Converged Infrastructure Cloud
- Led the migration of backup software from CommVault to netbackup for over 2000 Production servers
- Managed risks, scheduled resources, and reported progress for hardware deployments and ESX upgrades.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation.
- Created and implemented contingency plans to address potential risks.
- Communicated project updates to stakeholders at all levels.
Technology Project Manager 5 - Consultant
Diversant
03.2017 - 11.2017
- Responsible for software migration projects within the Enterprise Risk and Regulatory Program at Wells Fargo
- Monitored project status and risks for migration of 35 applications from SQL2008/R2 to SQL2016.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Created and implemented contingency plans to address potential risks.
- Developed and introduced IT strategies to improve operational efficiency.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Generated reports for IT project progress and performance.
- Coordinated with external vendors to deliver IT project components.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Implemented best practices to drive quality IT project delivery.
- Managed various IT projects to meet deadlines and customer requirements.
- Identified and implemented cost-saving measures in IT projects.
- Communicated project updates to stakeholders at all levels.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
Manager
GE Healthcare Digital
Wauwatosa, WI
04.2014 - 02.2017
- Directed Remote Hosting and Managed Services Engineers responsible for supporting all client-facing Workforce Management solutions for over 530 clients
- Reviewed contracts, managed vendors, and administered a $3.6M budget
- Developed and implemented ITIL Service Delivery processes to improve incident resolution and prevention resulting in greater uptime and customer satisfaction and decreasing financial penalties owed for outages
- Migrated a data center in 4 months for 170 hospitals and clinics without service disruption resulting in lower operating costs, enhanced security, and greater monitoring capabilities
- Introduced Disaster Recovery options as product offerings to clients resulting in improved customer confidence and additional revenue through increased sales
- Established processes for client onboarding, employee cross training, and Service Delivery support resulting in greater team success and customer satisfaction.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Applications Team Lead
American Transmission Company, LLC
Pewaukee, WI
03.2010 - 04.2014
- Progressively greater leadership responsibilities through additional staff and work assignments based on leadership skills, team building success, and team performance
- Created and implemented ITIL processes to plan IT changes, assess risks, obtain proper approvals, and allow for a regular patching schedule leading to greater system stability and improved security
- Implemented continuous process improvements resulting in over $200,000 of cost avoidance/savings
- Developed a Business Continuity Plan and defined Disaster Recovery objectives by partnering with business leaders
- Developed a SharePoint site for internal business users to view the IT Service Catalogue and submit IT Service Requests, lookup FAQs, and access the ‘New Employee Welcome Packet’ which allowed internal business users self-service access to information and the ability to track progress of submitted service requests
- Assisted with managing simultaneous projects to upgrade from Windows XP to Windows 7, refresh client hardware for over 550 users and 900 client machines, plus expand the use of application virtualization technologies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
Project Manager - Consultant
Quadra
12.2009 - 02.2010
- Managed risks, tracked issues, scheduled tasks/resources, and reported progress to ensure schedules and budgets were met for GE Healthcare projects
- Managed the upgrade of vCenter Server and ESX 3.0 to version 3.5
- Managed the implementation of VMware’s Lab Manager
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Manager
FIS, FKA Metavante
Brown Deer, WI
01.2000 - 10.2009
- Led Configuration Release and Business Analysts responsible for various source code and build management tools for open systems and mainframe platforms
- Administered a $1.4 million budget
- Developed and implemented ITIL processes to track and prioritize work resulting in better resource allocation and faster incident resolution thus improving customer satisfaction
- Led the team to identify and implement continuous process improvements resulting in over $840,000 of cost avoidance/savings for 2006 to 2008.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Business Administration - Economics
Lakeland College
05.2000
TrainingInformation Technology Infrastructure Library (ITIL) V3 Foundations Certified – Pink ElephantSAFe First Steps Certification – O’ReillyScrum Certification Bootcamp – O’ReillyClean Agile – O’ReillyScrum Training for PM – O’ReillyISC2 Online Certified in Cybersecurity (CC)Domain 1: Security PrinciplesDomain 2: Incident Response -
Xxxxx
XxxxxDomain 3: Access Control ConceptsDomain 4: Network SecurityDomain 5: Security Operations -
X
XxxxxDiploma - Change Management, Change
Xxxxx
Xxxxx2024
Management Diploma -
Xxxx
XxxxxAlisonTechnical Manager And Leadership Certificate -
University of Wisconsin
XxxxxxSkills
- ITIL Foundations Certified
- Change Management
- Incident Management
- Problem Management
- IT Service Management
- Process Improvements
- Agile Methodology
- ServiceNow, Jira, Confluence
- Microsoft O365, GWS
- Cloud / SaaS Offerings
- Managed Services
- Remote Hosting
- Vendor Management
- Disaster Recovery
- Technical project planning
- Resource coordination
- Vendor relationship management
- Project leadership
- Stakeholder communication
- Project management
- Agile project management
- Team management
Additional Information
- Awards , HCL America Hero Award HCL America Top Learner Award Metavante (FIS) Flexible Leadership Award Metavante (FIS) Above & Beyond Awards Metavante (FIS) Key Contributor for 8 consecutive years Pharmacia Biotech Company Merit Award
Timeline
Technical Project Manager / Associate Program Manager III
HCL America Inc
03.2021 - Current
Senior Business Analyst - Consultant
Asterix Technology Group
09.2020 - 01.2021
Technical Project Manager - Consultant
K
09.2019 - 05.2020
Technical Project Manager - Consultant
Staff
08.2018 - 09.2019
Senior Technical Project Manager
FIS
11.2017 - 08.2018
Technology Project Manager 5 - Consultant
Diversant
03.2017 - 11.2017
Manager
GE Healthcare Digital
04.2014 - 02.2017
Applications Team Lead
American Transmission Company, LLC
03.2010 - 04.2014
Project Manager - Consultant
Quadra
12.2009 - 02.2010
Manager
FIS, FKA Metavante
01.2000 - 10.2009
Bachelor of Business Administration - Economics
Lakeland College
TrainingInformation Technology Infrastructure Library (ITIL) V3 Foundations Certified – Pink ElephantSAFe First Steps Certification – O’ReillyScrum Certification Bootcamp – O’ReillyClean Agile – O’ReillyScrum Training for PM – O’ReillyISC2 Online Certified in Cybersecurity (CC)Domain 1: Security PrinciplesDomain 2: Incident Response -
Xxxxx
Domain 3: Access Control ConceptsDomain 4: Network SecurityDomain 5: Security Operations -
X
Diploma - Change Management, Change
Xxxxx
Management Diploma -
Xxxx
AlisonTechnical Manager And Leadership Certificate -
University of Wisconsin
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