GINA RADER

Vice President/Operations Manager

Pinnacle Bank

10.2001 - 01.2025

Increased company growth through collaboration with sales and marketing departments.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Established and directed successful programs focused on Security and Treasury Management.
Managed financial, operational and human resources to optimize business performance.
Monitored key business risks and established risk management procedures.
Established and maintained strong relationships with customers, vendors and strategic partners.
Created succession plans to provide continuity of operations during natural disasters with The Bank in a Box system and a detailed Disaster Recovery Plan.
Represented organization at industry conferences and events as well as being extremely involved in the community.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.