Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gina Rangel

Seattle,WA

Summary

Dedicated administrator that offers strong background in the customer service industry. Swiftly handles assignments and promptly resolves issues. Motivated, reliable and focused on maximizing productivity and office flow to promote an environment that will please our patients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hygiene Coordinator

Advanced Periodontics
04.2023 - Current
  • Schedule and confirm appointments to promote necessary follow-up care to maintain dental health.
  • Revise and maximize hygiene schedule per the needs of the practice and changes to hygienist's preferences.
  • Import/export accurate dental records by documenting important patient data in Panda and DSN.
  • Complete thorough audit of hygiene schedule to ensure patient's account is paid, on track with hygiene recall recommendation, has active insurance, and updated imaging for diagnostics from their provider.
  • Support front desk administrators with phone calls and check-in.
  • Print and administer route slips and perio charting for the hygienists daily.
  • Provide support along with CFO for study club needs.
  • Coordinate quarterly hygiene meetings

Front Desk Administrator

Advanced Perio
10.2020 - Current
  • Maintain financial accuracy by collecting deposits, fees, and payments.
  • Greet patients and visitors upon arrival, offer assistance and answer questions to build rapport and retention.
  • Sort emails & important records and/or data, promoting quick delivery of all messages to recipients.
  • Establish positive working relationships with colleagues, manager, and patients through regular communication and effective anticipation of needs.
  • Confirm accurate completion of forms & reports for admission, transfer and/or discharge of patients.
  • Answer incoming calls & record all messages, transmit information & documents to appropriate staff.
  • Ensure all incoming correspondence from referring offices is shared with providers & follow-up steps are executed with patient if needed.
  • Proficient in scheduling all incoming new patients, returning hygiene, and surgical patients.
  • Assist with training front desk administrative staff members.


Supervisor

Tommy Bahama
10.2019 - 10.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained compliance with company policies, objectives and communication goals.
  • Completed store opening and closing procedures.
  • Assisted in executing seasonal merchandising projects, and completed by deadlines to ensure proper rollout of promotions and/or new product releases.
  • Took part in assisting and selling to guests so that their needs were met, and goal was reached for the end of day.

Education

Associate of Science - Business Administration

Fresno City College
Fresno, CA
06.2018

Skills

  • Verbal and Written Communication
  • Attention to Detail
  • 69 wpm Typing Speed
  • Multitasking and Organization
  • Handling Customer Complaints
  • Time Management
  • Customer Service
  • Appointment Scheduling
  • Documentation and Reporting
  • Task Prioritization
  • Administrative Support
  • HIPAA Compliance
  • Active Listening
  • Compassionate and Caring

Certification

  • CPR Certified - 2023

Timeline

Hygiene Coordinator

Advanced Periodontics
04.2023 - Current

Front Desk Administrator

Advanced Perio
10.2020 - Current

Supervisor

Tommy Bahama
10.2019 - 10.2020

Associate of Science - Business Administration

Fresno City College

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