Summary
Work History
Education
Skills
Timeline
Overview
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Gina Rea

Lakeland,FL

Summary

Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Lead Customer Service Associate

Subway
07.2022 - Current
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Provided training and support to new associates to help provide high-quality customer service.
    • Increased revenue daily 10-15% cross-selling and upselling products and services.
    • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
    • Trained and supervised team of customer service representatives in providing quality service to customers.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Senior Plasma Center Technician

Biolife Plasma Center
11.2015 - 01.2022
    • Monitored donors for potential reactions or contraindications.
    • Trained 90% of all new employees in proper protocols and customer service standards.
    • Upheld great standards of leadership for employees, consistently leading by example and exceeding performance metrics.
    • Obtained blood specimens by performing venipunctures and finger sticks successfully processing over 40 donors per day.
    • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
    • Used critical thinking to break down problems, evaluate solutions and make decisions

Medical Screener

Biolife Plasma Center
09.2015 - 01.2022
    • Recorded patients' medical history, vital statistics or information such as test results into medical records.
    • Monitored 35 t0 40 donors for potential reactions or contraindications per hour.
    • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
    • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
    • Answered questions and provided appropriate assistance and communication to callers
    • Maintained clean, neat and properly sterilized work area

Front Desk Medical Receptionist

Biolife Plasma Center
09.2015 - 01.2022
    • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
    • Managed master calendar and scheduled appointments for donors based on eligibility and time availability.
    • Adhered to strict HIPAA guidelines to protect patient privacy.
    • Enhanced office productivity by processing over 50 customer calls per day.
    • Coordinated patient scheduling, check-in, check-out and payments for billing

Partner/Owner/VP

GKR Holdings Inc
05.2011 - 07.2015
  • Managed day-to-day business operations.
  • Founded and managed Garbage Brokering business, growing revenue to $100,000,000 in first year.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maintained up-to-date administrative records to monitor operational conditions.

Education

Associate of Science - Dental Sciences

Birmingham Southern College
Birmingham, AL

Skills

  • MS Office Software Proficiency
  • Organization and Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Collecting vital signs
  • Quality assurance standards
  • Blood and Tissue Sample Collection
  • Verbal and Written Communication
  • Safety Monitoring
  • Process Transactions
  • POS System Operations
  • Quality Assurance
  • Safety Regulations

Timeline

Lead Customer Service Associate

Subway
07.2022 - Current

Senior Plasma Center Technician

Biolife Plasma Center
11.2015 - 01.2022

Medical Screener

Biolife Plasma Center
09.2015 - 01.2022

Front Desk Medical Receptionist

Biolife Plasma Center
09.2015 - 01.2022

Partner/Owner/VP

GKR Holdings Inc
05.2011 - 07.2015

Associate of Science - Dental Sciences

Birmingham Southern College

Overview

12
12
years of professional experience

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Gina Rea