GINA RICE

Work daily with adults with disabilities in a workshop setting. I complete daily timesheets and keep records of work completed and individual productivity rates. Organize group activities and created a fun and comfortable environment. Attend annual meetings to discuss personalized goals to be addressed during the next year. I also provide transportation to and from the workshop daily driving a 13 passenger van.

• Attended annual meetings with clients to create an ISP and gave input to the goals that would be addressed.
• Developed rapport to create safe and trusting work environment for adults with disabilities in a workshop setting.
• Submitted daily time sheets for up to 20 clients.
• Kept daily records of clients completed work using individual job codes.
• Resolved conflicts and negotiated mutually beneficial agreements with clients.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Provided guests with above-and-beyond service, including scheduling tours of our facility and grounds for weddings, family reunions. and large camping groups.
• Entered customer data using Zozi software and updated guest information as needed.
• Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used Quick Books to maintain and update records and invoices and receipts.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Sorted mail and other important data upon 's absence, promoting quick delivery of all messages to recipients.
• Maintained transaction security checking payment cards against identification.
• Reported facility and room maintenance problems to appropriate personnel for immediate attention.
• Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Trained all staff on front desk procedures and policies.
• Maintained office supplies by taking inventory, submitted orders for items in low stock and organizing items in logical and accessible manner.
• Provided assistance and occasional supervision of youth and Joyful Heart campers.

• Developed team communications and information for Individual Service Plan meetings.
• Coordinated efforts of 5 employees to insure safety during the work day.
• Performed various administrative functions, including filing paperwork and record keeping.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Worked with client to resolve all problems regarding the safety of self and others while working with horses.
• Taught proper nutrition and care of horses while client worked as a horse wrangle at a summer camp.

• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Instructed students in all elementary based academic areas.
• Redirected students using Positive Behavior Support (PBS).
• Coordinated special education students and teacher assistant schedules with master schedule.
• Led activities that developed students' physical, emotional and social growth.
• Organized instruction material, including constructing bulletin boards and setting up work areas.
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
• Developed team communications and information for IEP meetings.

• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Helped family clients plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client well being.
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
• Assisted patients with self-administered medications.
• Consulted with House Manager to assess cases and enhance care.
• Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
• Conferred with to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
• Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
• Documented vitals, behaviors and medications in client medical records.
• Provided coaching, mentoring, and consultation to staff to enhance staff development.
• Entrusted to handle confidential and sensitive situations in professional matter.

• Enhanced successful client outcomes by helping each participate in recreational activities alone or in groups.
• Minimized injuries to staff or clients by offering important support or restraint to control client movements.
• Developed rapport to create safe and trusting environment for care.
• Assisted disabled clients in any way necessary to facilitate independence and well-being.
• Monitored progress and documented any patient health status changes to keep healthcare team updated.
• Supervised daily activities and provided assistance when needed.
• Worked to improve and enhance client lives through effective and compassionate care.
• Administered medication as directed by physician.
• Enhanced clients days by creating and maintaining visual calendar of social, recreational activities.
• Quickly identified problematic changes in client behavior and progress by closely monitoring clients and keeping detailed records.
• Assisted staff members during emergency situations while maintaining professionalism and observational skills.