Gina Rivas

• Provided assistance to customers in navigating website, placing orders, and resolving complaints.
• Answered incoming customer inquiries regarding product and service information.
• Assisted customers with account maintenance such as resetting passwords and updating contact information.
• Processed returns, refunds, exchanges according to company policies and procedures.

Evaluated and Assessment reason for the calls.

Repair or replace problem include but not limited to , drywall repair, painting, plumbing repairs, flooring, fence repair, all other Emergency and non emergency calls.

Report all information needed fo the Client records.

My experience in the construction industry for the last 22 years allowed me to provide services in a variety of areas to which was needed to satisfy customer needs.

• Managed daily operations of business, including hiring and training staff.
• Developed strategic plans to increase profitability and efficiency.
• Maintained relationships with existing clients by providing superior customer service.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Kept records for production, inventory, income and expenses.
• Determined pricing for products or services based on costs and competition.