Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Rivera

Spring Hill,FL

Summary

Dedicated construction industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Co-Owner and Project Manager

Tri County Tile LLC
04.2006 - Current
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
  • Analyzed designs and performed accurate cost analysis.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Conducted site visits to gather information and data on project locations, infrastructures and conditions.
  • Streamlined estimation process for faster turnaround times with the implementation of new software tools.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Reviewed and processed client electronic payments and check deposits.
  • Completed tax forms in compliance with legal regulations.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Simplified tax filing process by organizing relevant documents and liaising with tax professionals throughout the year.
  • Prepared and submitted project invoices for review and approval.

Customer Service Representative

Jiffy Lube
01.2002 - 04.2011
  • Cross-trained and backed up other customer service managers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Created and maintained detailed database to develop promotional sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained staff on operating procedures and company services.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained extensive knowledge in data entry, analysis and reporting.

Car Salesperson

Ed Morse Mazda
02.2008 - 04.2009
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Worked flexible hours across night, weekend, and holiday shifts.

Server Manager

Carrabba's Restaurant
09.2006 - 04.2007
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Deployed mission-critical applications onto servers efficiently without impacting ongoing operations or services negatively.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Server

Applebee's
01.2004 - 06.2005
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

GED -

Hudson High School Adult Education
Hudson, FL
08.2006

Skills

  • Data Management
  • Administrative Management
  • Supplier Monitoring
  • Customer Relations
  • Payroll Administration and Timekeeping
  • Operations Oversight
  • Purchasing and planning
  • Small business operations
  • Proficient in Word, Excel and various estimating programs

Timeline

Car Salesperson

Ed Morse Mazda
02.2008 - 04.2009

Server Manager

Carrabba's Restaurant
09.2006 - 04.2007

Co-Owner and Project Manager

Tri County Tile LLC
04.2006 - Current

Server

Applebee's
01.2004 - 06.2005

Customer Service Representative

Jiffy Lube
01.2002 - 04.2011

GED -

Hudson High School Adult Education

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Gina Rivera