Summary
Overview
Work History
Skills
Affiliations
Timeline
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Gina Rivera

Brighton,CO

Summary


Diligent Administrator with solid background in managing dispatch operations and optimizing logistics processes. Successfully coordinated teams and streamlined workflows, leading to improved efficiency and customer satisfaction. Dynamic Dispatch Manager with a proven track record at Denver Metro Electric, enhancing customer satisfaction and improving dispatch efficiency through innovative scheduling strategies. Skilled in decision-making and staff training, adept at utilizing QuickBooks for billing and maintaining DOT compliance, while fostering a strong safety culture among team members.

Overview

13
13
years of professional experience

Work History

Dispatch Manager Administrative Assistant

Denver Metro Electric
05.2023 - 10.2024
  • Promoted safety culture among drivers by reinforcing compliance with regulations weekly with techs and conducting regular safety meetings monthly with all staff.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Created Billing in Quick Books for Accounts receivable daily.
  • Entered payroll weekly for all staff, and kept records for Human Resources.


Dispatcher Office Assistant

Mc2 Enterprises
08.2019 - 05.2023
  • Served as corporate liaison for several high profiled corporations, to provide service and repair for 8 different departments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to CEO and Department managers.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference and created bids to corporate accounts for up coming services needed.
  • Contributed to a smooth-running office environment by providing clerical support such as, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by improving communications via phone and email.
  • Provided exceptional customer service while handling incoming calls and a range of 200 emails per day, to gather essential information for appropriate response measures.
  • Collaborated with multiple departments to ensure seamless coordination of resources with other subcontractors to complete tasks.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
  • Strengthened relationships with key stakeholders through regular updates and feedback sessions on dispatch performance.
  • Played key role in crisis management situations by coordinating effective and timely dispatch solutions.

Dispatch Manager

Mark VII Equipment
04.2012 - 06.2019
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Answered phone calls and responded to customer emails.

Skills

  • Decision-making Schedule coordination
  • Workflow planning Delegating work
  • Staff training and development
  • Customer communication Prioritizing calls
  • Employee time records Weekly Payroll
  • Service level agreements Paperwork processing
  • Maintenance recordkeeping DOT compliance
  • Microsoft office
  • Quick Books input for Billing Accounts Receivable

Affiliations

  • Services related to Building and maintaining Corporations such as 7-11, Wendy's, Circle K and various others.

Timeline

Dispatch Manager Administrative Assistant

Denver Metro Electric
05.2023 - 10.2024

Dispatcher Office Assistant

Mc2 Enterprises
08.2019 - 05.2023

Dispatch Manager

Mark VII Equipment
04.2012 - 06.2019

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Gina Rivera