Gina Rodríguez Ramírez
Valley Village,CA
Summary
International supply chain expert with over 10 years of experience in operational excellence management and sales management within the Freight Forwarder Industry. Adept at leading multi-cultural teams to deliver top-tier solutions that meet customer needs. Known for discipline, versatility, and a results-oriented approach. Highly analytical with strong interpersonal and team-building skills.
Overview
9
9
years of professional experience
Work History
National Key Account Manager
Kuehne + Nagel
Bogotá, Colombia
12.2021 - 12.2022
- Managed global and multinational accounts, aligning with company objectives and leveraging CRM for opportunity management
- Cultivated client-focused communication and business development across multiple organizational areas
- Served as Country representative for High-tech and Healthcare verticals, coordinating with Regional Vertical Leader and Global Account Leader
- Participated in joint reviews for RFQ and BID processes, showcasing an understanding of global, regional, and local business dynamics
- Contributed to global, regional, and local business strategies through additional responsibilities.
Head of Customer Excellence Program, Andean Cluster
Kuehne + Nagel
Bogotá, Colombia
08.2017 - 12.2021
- Led the Customer Excellence Program in the Andean Cluster, covering Colombia, Peru, and Ecuador
- Supported customer development and retention, collaborating with internal and external stakeholders
- Identified cross-sell and up-sell opportunities in conjunction with Local Sales Executives and NKAMs
- Monitored key performance indicators, ensuring adherence to SLAs and SOPs, and made strategic decisions
- Implemented new business for assigned accounts using GCIM methodology and aided in new account onboarding.
4PL Team Leader
Kuehne + Nagel
Bogotá, Colombia
01.2016 - 06.2016
- Responsible for a team of three 4PL analysts, overseeing imports from Asia to LATAM
- Ensured the achievement of KPIs agreed on Standard Operational Procedures
- Monitored team performance indicators and addressed deviations proactively
4PL Analyst
Kuehne + Nagel
Bogotá, Colombia
07.2015 - 01.2016
- Coordinated door-to-door operations, managing orders and instructions to freight forwarders and customs brokers
- Ensured compliance with import requirements across Latam countries
- Communicated deviations in the process to the customers including alternatives solutions
Customer Service Import
Kuehne + Nagel
Bogotá, Colombia
09.2014 - 07.2015
- Coordinated the shipping of imports based on instructions from consignees or origin offices
- Managed communications for international import shipments
- Cleared consolidated FCL and LCL shipments and reviewed vendor invoices
- Monitored financial aspects of operations to establish transaction profitability.
Customer Service Import
Navenal - Freightnet
Bogotá, Colombia
08.2013 - 09.2014
- Managed shipping of LCL import cargo, primarily from Chinese suppliers
- Coordinated import shipments with international freight forwarders
- Handled consolidated LCL dispatches and tracked logistics to ensure smooth operations
- Provided freight operation quotes and managed maritime transport for LCL and FCL.
Education
International MBA (IMBA) -
ESIC Business and Marketing School
01.2018
Master in Business Administration (MBA) -
Shanghai International Studies University
01.2018
Bachelor in International Business -
Universidad Santo Tomás
12.2012
Skills
- Sales Presentations
- Account Retention
- Key Account Management
- Client Relationship Building
- Business Development
- Cross-Functional Collaboration
- Business strategies
- Proficient in Excel
Languages
Spanish
Full Professional
English
Professional
Timeline
National Key Account Manager
Kuehne + Nagel
12.2021 - 12.2022
Head of Customer Excellence Program, Andean Cluster
Kuehne + Nagel
08.2017 - 12.2021
4PL Team Leader
Kuehne + Nagel
01.2016 - 06.2016
4PL Analyst
Kuehne + Nagel
07.2015 - 01.2016
Customer Service Import
Kuehne + Nagel
09.2014 - 07.2015
Customer Service Import
Navenal - Freightnet
08.2013 - 09.2014
International MBA (IMBA) -
ESIC Business and Marketing School
Master in Business Administration (MBA) -
Shanghai International Studies University
Bachelor in International Business -
Universidad Santo Tomás
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