Gina Rodriguez
San Jacinto,CA
Summary
Positive and upbeat receptionist successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. reliable, team-oriented, and efficiently completes assignments.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Gosch Chevrolet
05.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Hotel Receptionist
Red Lion Inn & Suites
02.2022 - 05.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-lines phone system and managed calls by routing to proper extensions or taking messages.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Drafted guest invoices and posted charges to individual.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Monitored reservations to track incoming parties and special events.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Kept records of room availability and guest accounts, manually or using computers.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Verified customer credit to establish payment method for accommodations.
- Reviewed accounts and charges with guests during check out process.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
Education
High School Diploma -
Mountain View High School
San Jacinto, CA07.2021
Skills
- Greeting Guests
- Supply Stocking
- Multi-Line Phone Systems
- Correspondence Management
- Guest Registration
- Appointment Setting
- Decision Making
- Room Assignment
- Computer Skills
- Two-Way Radio Operation
- Lobby Maintenance
- Escort Instructions
- Problem Solving
- Records Management
- Data Gathering
- Common Area Maintenance
- Payment Collection
- Incoming Mail Sorting
- Feedback Collection
- Account Balancing
- Inquiry Response
- Online Bookings Management
- Teamwork and Collaboration
- Customer Service
- Check In and Check Out Procedures
- Reservations Management
- Invoicing and Billing
- Payment Processing
- Phone and Email Etiquette
- Hotel Safe Deposits
- Issue Escalation
- Problem-Solving
- Tour Arrangements
- Answering Questions
Timeline
Call Center Agent
Gosch Chevrolet
05.2023 - 10.2023
Hotel Receptionist
Red Lion Inn & Suites
02.2022 - 05.2023
High School Diploma -
Mountain View High School
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