Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gina Rodriguez

Anchorage,AK

Summary

Dynamic leader with proven success in staff management and employee motivation at Krispy Kreme. Excelled in training and mentoring, enhancing team productivity and customer satisfaction. Skilled in inventory control, streamlined operations, and conflict resolution. Achieved significant improvements in workflow efficiency and service quality, demonstrating a goal-oriented approach and strong problem-solving capabilities.

Overview

3
3
years of professional experience

Work History

Supervisor

Krispy Kreme
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Waitress Trainer

On The Border
07.2022 - 07.2024
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.

Associate

Khols
02.2021 - 10.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

West Anchorage Highschool
Anchorage, AK
05.2023

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Krispy Kreme
03.2024 - Current

Waitress Trainer

On The Border
07.2022 - 07.2024

Associate

Khols
02.2021 - 10.2021

High School Diploma -

West Anchorage Highschool

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Gina Rodriguez