Gina Ross
Riverdale
Summary
Results-driven professional with extensive experience in customer service and operations management. Skilled in building rapport with clients, training teams, and implementing efficient workflows to elevate service delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Freelance Writer
Self Employed
Ogden, UT
01.2012 - Current
- Developed engaging content for diverse platforms, enhancing audience engagement and brand visibility.
- Researched industry trends to inform writing projects, ensuring relevance and accuracy in content creation.
Customer Service Representative
America First Credit Union
Ogden, UT
04.2025 - 03.2026
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Green Clean By G
Owner
Portland, OR
01.2012 - 01.2024
- Managed daily operations to ensure high-quality cleaning standards and customer satisfaction.
- Trained and supervised team members on eco-friendly cleaning practices and procedures.
- Developed and implemented efficient workflows to enhance service delivery and reduce turnaround time.
- Established strong client relationships through effective communication and personalized service offerings.
- Conducted regular quality inspections to maintain compliance with health and safety regulations.
Education
Bachelor of Science - Community Health Education
Portland State University
Portland, OR05.1997
Skills
- Creative writing
- Editing
- Grammar usage
- Strong research skills
- Excellent Customer Service
Timeline
Customer Service Representative
America First Credit Union
04.2025 - 03.2026
Freelance Writer
Self Employed
01.2012 - Current
Green Clean By G
Owner
01.2012 - 01.2024
Bachelor of Science - Community Health Education
Portland State University