Gina Salazar
Sunrise,FL
Summary
Knowledgeable [Desired Position] with solid background in customer service and visual merchandising. Proven track record of assisting customers to find suitable clothing and maintaining organized store displays. Demonstrated strong communication and sales skills, consistently contributing to team goals and customer satisfaction.
Professional with strong background in retail, ready to excel in this role. Skilled in customer service, visual merchandising, and inventory management. Known for teamwork, flexibility, and achieving sales goals. Excels in fast-paced environments with focus on customer satisfaction and store performance.
Results-driven retail professional prepared for role with strong background in sales and customer service. Known for enhancing customer experiences and supporting merchandise organization to drive sales. Reliable team player focused on meeting goals and adapting to changing store needs. Skilled in effective communication and problem-solving, valued for friendly, approachable demeanor.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Clothing Sales Associate
Own Business
11.2021 - 01.2023
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Maintained organized store environment to foster pleasant shopping experiences.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Participated in ongoing training sessions to stay current on fashion trends, brand offerings, and new product features.
- Improved customer satisfaction by assisting them in finding their ideal clothing pieces quickly and efficiently.
Car Sales Executive
Rec Car
01.2011 - 03.2017
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Streamlined internal processes relating to paperwork completion and submission, reducing administrative errors during sales transactions significantly.
- Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
- Managed performance for dealerships for new and used cars, spare parts and service departments.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Mentored junior sales staff members on best practices for prospecting new leads and closing deals successfully.
- Improved overall customer buying experience to safeguard dealership revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Administrative Executive
Agroserv
07.1998 - 11.2008
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Conducted market research to identify new business opportunities for the organization''s growth strategy.
- Enhanced office efficiency by streamlining file management processes, resulting in more organized digital archive system.
- Developed and maintained strong relationships with external vendors, optimizing supply chain operations and reducing costs.
- Led team in execution of major office relocation, completing move without disrupting business operations.
- Streamlined invoice processing, implementing automated system that reduced payment delays and improved vendor relations.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Cashier
Mutualista Pichincha
07.1994 - 03.1997
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided support during internal audits, working closely with auditors to provide necessary documentation and answer inquiries as needed.
- Identified potential issues or discrepancies before they escalated, taking appropriate action to resolve them quickly.
- Improved overall operational efficiency by proactively identifying areas for improvement and implementing change initiatives successfully.
- Assisted in the development of new procedures to increase overall productivity within the main bank.
- Conducted regular audits to ensure adherence to established policies and procedures, maintaining a strong control environment within the main bank.
- Maintained a high level of confidentiality when handling sensitive customer information, adhering to strict data protection policies at all times.
- Collaborated with team members to achieve high levels of performance and maintain a positive work environment.
- Provided exceptional customer service by addressing concerns promptly, professionally, and courteously.
- Contributed to the achievement of branch sales goals through effective cross-selling of financial products and services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
- Generated monthly reports on customer activity and customer feedback.
Education
Master of Arts - EYE BROWN DESIGN
KRISTEL ALVAREZ ACADEMY
Ecuador12-2024
No Degree - Business Administration
UNIVERSIDAD TECNOLOGICA EQUINOCCIAL
ECUADOR04-1992
Skills
- Marketing strategies
- Team player attitude
- Brand awareness
- Store maintenance
- Meeting sales targets
- Cash handling proficiency
- Building rapport
- Customer needs assessment
- Seasonal displays
- Styling advice
- Organization
- Flexible hours
- Store opening and closing
- Basic mathematics
- Service contracts
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
Certified Professional from my Country.
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Clothing Sales Associate
Own Business
11.2021 - 01.2023
Car Sales Executive
Rec Car
01.2011 - 03.2017
Administrative Executive
Agroserv
07.1998 - 11.2008
Cashier
Mutualista Pichincha
07.1994 - 03.1997
Certified Professional from my Country.
Master of Arts - EYE BROWN DESIGN
KRISTEL ALVAREZ ACADEMY
No Degree - Business Administration
UNIVERSIDAD TECNOLOGICA EQUINOCCIAL
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