Gina Sampieri
Chicago,IL
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Care Coordinator
CCSI Case Coordination LLC
12.2020 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Completed resident assessments in accordance with current regulations and guidelines.
Assistant Consultant
The Shelby Group
10.2018 - 01.2019
- Improved client satisfaction by providing thorough and timely project updates and addressing concerns promptly.
- Streamlined workflows for increased efficiency by implementing new organizational processes and software tools.
- Assisted in the development of strategic plans to enhance overall business performance and growth.
- Conducted comprehensive market research to identify opportunities for expanding client base.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Created engaging visual aids for client presentations that effectively communicated complex ideas.
- Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
- Created and developed detailed work plans to meet business priorities and deadlines.
Assistant Director Residential Services
Esperanza Community Services
10.2016 - 01.2018
- Assisted the Director in developing innovative programs to improve resident retention rate.
- Implemented data-driven strategies for continuous improvement of staff and resident alignment.
- Managed department budget to ensure adequate resources for staff development and training materials.
- Developed strong relationships with community partners to enhance opportunities for residents.
- Led professional development workshops on topics such as behavior management, differentiated instruction, and assessment strategies.
- Ensured compliance with state audit standards by regularly reviewing mandated documentation and staff practices.
- Implemented effective conflict resolution strategies for resolving issues among staff members or between residents.
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain a high-quality CILA.
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Led team of 50+ Direct Support professionals in special projects and daily operations.
Residential Supervisor
Neumann Family Services
09.2010 - 10.2016
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Reduced turnover rates by implementing employee recognition programs and fostering a positive workplace culture.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Provided crisis management and intervention during emergency situations.
Education
Bachelor of Arts - Sociology
Loyola University Chicago
Chicago, IL12.2009
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Organizational Standards
- Documentation Proficiency
- Policy Adherence
- Medical Terminology Understanding
- Strategic Planning
- Database Coordination
Certification
Qualified Intellectual Disabilities Professional, 2011
Sage Advocate, supporting LGBTQ+ older adults, 2023
Continuing Education Units, 24 annual units
References
References available upon request.
Timeline
Care Coordinator
CCSI Case Coordination LLC
12.2020 - Current
Assistant Consultant
The Shelby Group
10.2018 - 01.2019
Assistant Director Residential Services
Esperanza Community Services
10.2016 - 01.2018
Residential Supervisor
Neumann Family Services
09.2010 - 10.2016
Bachelor of Arts - Sociology
Loyola University Chicago
Qualified Intellectual Disabilities Professional, 2011
Sage Advocate, supporting LGBTQ+ older adults, 2023
Continuing Education Units, 24 annual units
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