Gina Schallus
Runnemede,NJ
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
14
14
years of professional experience
Work History
Front Desk Administrator
Dental Wellness of Riverton
Riverton, New Jersey
08.2021 - 09.2023
- Greeted customers and answered inquiries in a friendly manner.
- Prepared and distributed correspondence, reports, and other documents.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Maintained updated records of customer interactions and transactions.
- Managed multiple incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Generated monthly reports summarizing sales activity within the department.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Learned a strong knowledge of Dentrix Software.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Worked with doctors to make appropriate treatment plans for patients.
- Insurance Verification/Claims
Assistant General Manager
PJ Whelihan's/Pour House
Westmont, NJ
08.2016 - 08.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Created promotional campaigns to increase store traffic and generate revenue.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Served as the head of Event Coordinator for all Private Events.
Server/Key Manager
PJ Whelihan's
Cherry Hill, NJ
08.2009 - 08.2016
- Greeted guests and provided menus.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Audubon High School
Audubon, NJ06-2008
Skills
- Customer Service Management
- Guest check-in and check-out
- Scheduling Coordination
- Exceptional communication
- Problem-solving skills
- Administrative Skills
- Listening Skills
- Guest Relations
- Phone Etiquette
- Meeting Preparation
- Organizational Skills
- Multi Phone Line
Timeline
Front Desk Administrator
Dental Wellness of Riverton
08.2021 - 09.2023
Assistant General Manager
PJ Whelihan's/Pour House
08.2016 - 08.2021
Server/Key Manager
PJ Whelihan's
08.2009 - 08.2016
High School Diploma -
Audubon High School
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