Gina Seals
Douglas,MI
Summary
Strong track record of building teams and delivering quality outcomes with efficiency. Tenacious problem solver with an ability to build consensus across diverse interests. Ability to rapidly build trust relationships and values-driven teams. Hold myself and others to high standards of performance with a keen interest in developing people to achieve their full potential. Seeking an opportunity that provides professional challenge and career growth with a company that sees values and culture as foundational to sustainability.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Office Administrator
Lake Michigan Dermatology
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
General Manager
Isabel’s Market and Eatery
12.2021 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
General Manager
StrEATs Taco Kitchen
06.2021 - 12.2021
- Company Overview: Start up, new restaurant
- Employee number one
- Fully responsible for hiring, onboarding, training and performance coaching
- Implemented new payroll, scheduling and facility maintenance protocols
- Developed loyalty program and customer service standards
- On-time, successful launch during the global pandemic
- Established catering business from the ground up
- Planned the new menu, development and implementation of standard operating procedures
- Increased revenue by 35%
- Networked with local businesses to promote customer traffic, led PR development and implementation of marketing strategies
- Developed innovative non-profit/community collaborations
- Led strategic planning with local government officials
- Far exceeded expectations
- Start up
Barrista, Bakery and Deli team member
Isabel's Market and Eatery
09.2020 - 06.2021
- Company Overview: Italian Market, Bakery, Deli, coffee bar and Cafe
- Responsible for opening and closing
- Responsible for training new hires
- Italian Market, Bakery, Deli, coffee bar and Cafe
- Contact: Mindy Trafman, Coast 236 (269) 455-5112
Registered Nurse
Hospital and Education
01.1988 - 06.2015
- Company Overview: Served in a variety of high skilled nursing environments including NICU, Rehab and School nursing
- Served in a variety of high skilled nursing environments including NICU, Rehab and School nursing
- Contact: Sue Vasko, RN, Health Services Division Chair & School Nurse
- Suzanne.Vasko@cusd200.org, 630-768-2373
Education
Bachelor of Science - Nursing
Wright State University
06.1988
Skills
- Team building
- Complex project management
- Strong written communication
- Strong verbal communication
- People development
- Empathy
- Customer experience
- Goal oriented
- Achievement focused
- Office management
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Leadership and supervision
- Customer relationship management (CRM)
- Scheduling appointments
- Scheduling
- Calendar management
- Schedule and calendar management
- Word processing
- Inbound phone call handling
- Ethics-focused
- Staff management
- Billing oversight
- Operations management
- Billing and coding
- Hospitality and accommodation
- Planning events
- Scanning and copying
- Computer skills
- Customer service
- Problem resolution
- Scheduling and coordinating
- Documentation and reporting
- Decision-making
- Professional and courteous
- Customer relationship management
- Interpersonal relations
- Team leadership
- Negotiation and conflict resolution
- Schedule management
- Good judgment
- Onboarding and orientation
- Hiring and training
- Training and development
- Staff training
Certification
- ServSafe Manager Certified, 07/01/21, Present
- ServSafe Alcohol Training, 09/01/20, Present
Hobbies and Interests
- Travel and culture
- Design
- Skiing
- Hiking and fitness
- Reading
- Hopeless foodie
Timeline
Office Administrator
Lake Michigan Dermatology
12.2022 - Current
General Manager
Isabel’s Market and Eatery
12.2021 - 07.2022
General Manager
StrEATs Taco Kitchen
06.2021 - 12.2021
Barrista, Bakery and Deli team member
Isabel's Market and Eatery
09.2020 - 06.2021
Registered Nurse
Hospital and Education
01.1988 - 06.2015
- ServSafe Manager Certified, 07/01/21, Present
- ServSafe Alcohol Training, 09/01/20, Present
Bachelor of Science - Nursing
Wright State University
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