Organized and maintained digital files and databases of information related to programs.
Analyzed feedback from participants about their experiences with our programs in order to make improvements where needed.
Researched best practices for running successful programs in order to provide guidance when needed.
Responded to inquiries from participants regarding services offered by the program.
Provided administrative support during special events associated with the program.
Conducted research on various topics related to the program.
Attended training sessions to stay up-to-date on program policies and procedures.
Produced program contracts, forms and documents to obtain required signatures.
Organized and maintained records and files in digital library and physical filing system.
Answered questions and provided information to current and potential program participants.
Handled incoming calls and directed callers to appropriate department or employee.
Maintained positive working relationship with fellow staff and management.
Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Assisted organizational efforts by filing, entering data and answering phones.
RN Staff Nurse
Sanford Health
Wahpeton, ND
03.2013 - 11.2022
Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Answered patient questions and provided take-home materials for further information.
Reviewed physician orders and participated in medication management to optimize patient safety.
Facilitated strategic goals aimed at increasing satisfaction and improving outcomes through compassionate, precise and high-quality nursing care.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Referred patients to specialized health resources or community agencies to furnish additional assistance.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Cultivated professional conduct operating under triage nursing care guidelines.
Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
Documented services discussed and provided details in electronic medical records.
Maintained confidentiality in matters related to patient, family and client facility staff.
Rendered telephone advice according to established guidelines and protocols.
Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
Analyzed discussed symptoms with established protocols to determine patient acuity.
Attended educational workshops to maintain current competency and licensure in nursing specialty.
Communicated triage information to primary care team to discuss disposition.
Educated patients relative to health care urgency and community resources available to meet needs.
Collected data to represent symptom onset, presenting problem and medical diagnoses.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Registered Nurse, Clinical Decision Unit
Sanford
Fargo, ND
03.2011 - 03.2013
Administered medications and treatments, monitoring patients for reactions and side effects.
Created, implemented and evaluated patient care plans with medical team.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Provided patient and family health education focusing on self-management, prevention and wellness.
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Maintained thorough, accurate and confidential documentation in electronic medical records.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Monitored patients after surgery, answered questions and provided home care strategies.
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Registered Nurse, Step Down Unit
Sanford Medical Center
Fargo, ND
06.2006 - 02.2011
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained awareness of government regulations, health insurance changes and financing options.
Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Answered patient questions and provided take-home materials for further information.
Treated patients by administering various types of medications and therapies.
Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
Acted as patient advocate and implemented total patient care through team nursing process.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Staff LPN
Meritcare Hospital
Fargo, ND
01.2005 - 05.2006
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
Answered patient and family questions to educate on optimal treatment procedures.
Collected and documented vital signs to track current patient conditions.
Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
Used sterile techniques to prepare patients for procedures.
Coordinated with doctors and registered nurses to develop care plans for patients.
Administered medications and therapies in accordance with physicians orders.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Education
Associate of Science - Registered Nurse
NDSCS
Wahpeton, ND
05.2006
Associate of Science - LPN
NDSCS
Wahpeton, ND
12.2004
Associate of Science - Small Business Administration And Management
UAA MatSU
Wasilla, AK
12.1999
Skills
Charting and Documentation
EPIC EMR
Clear Patient Communication
Accurate Documentation
Care Coordination
Patient Condition Monitoring
Decision Making
Specialized Healthcare Referrals
Nursing Consultation
Medical Recordkeeping
Creative Problem Solving
Patient Care Oversight
Compassionate and Caring
Attention to Detail
Critical Thinking
Preventive Healthcare
Building Trust and Rapport
HIPAA and Confidentiality
Treatment Recommendations
Community Program Referrals
Medical Device Prescriptions
Test Interpretations
First Aid
Infection Control
Microsoft Office
Emergency Diagnostics
Delegation and Motivation
Nursing Performance Assessment
Group and Individual Instruction
Prescription Drug Recommendations
Timeline
Program Technician
USDA Farm Service Agency
05.2023 - 10.2024
RN Staff Nurse
Sanford Health
03.2013 - 11.2022
Registered Nurse, Clinical Decision Unit
Sanford
03.2011 - 03.2013
Registered Nurse, Step Down Unit
Sanford Medical Center
06.2006 - 02.2011
Staff LPN
Meritcare Hospital
01.2005 - 05.2006
Associate of Science - Registered Nurse
NDSCS
Associate of Science - LPN
NDSCS
Associate of Science - Small Business Administration And Management