Gina Sumpter
Austin,United States
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Leveraged agile methodology to enhance business processes, resulting in significant improvements. Excellent verbal and written communicator with strong background cultivating positive relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Fulton Bank
09.2023 - 12.2024
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- System configuration to Encompass LOS
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Client Manager
Mortgage Cadence
07.2018 - 11.2022
- Liaised with clients and cultured positive relationships using open communication, strong follow-up on issues, and special events.
- Managed a book of 4-5 Enterprise level clients using SaaS products.
- Worked closely with client(s) on their release management and internal project plans to ensure their own strategic plans were in alignment.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built relationships with customers to establish long-term business growth.
Senior Business Analyst
Farm Credit Bank of Texas
09.2014 - 07.2017
- Planned, prioritized and delivered system enhancements, verifying deployment success through acceptance testing against business requirements.
- Team lead on projects involving the implementation of a new loan origination system for our consumer and commercial platforms.
- Built strong relationships between the business and IT users to ensure effective communication and resolution of outstanding issues.
- Collaborated with technical staff members to assess feasibility of proposed solutions and staff impacts.
- Led in-depth business analysis projects and lent deep subject matter expertise to solve operational process issues.
- Leveraged business systems expertise to identify technical and functional gaps and design solutions.
- Defined and organized systems with flow charts and logic diagrams.
Business Analyst
Farm Credit Bank of Texas
08.2005 - 09.2014
- Analyzed business and technical requirements to identify data needs and sources
- Provided advanced support of existing and new implementations, including troubleshooting and documentation.
- Devised or modified procedures to solve business problems computer systems capabilities and desired results.
- Wrote and edited program and system documentation, user manuals, and training guides
Education
BBA - Finance
The University of Texas At Austin
Austin, TX05-2002
Skills
- User acceptance testing
- Business process mapping
- Business process improvement
- Agile and waterfall SDLC methodologies
- Strategic planning
- Strong communication
- Client advocate
Certification
- Associate Integration Developer - Boomi (Sept 2024)
Timeline
Senior Business Analyst
Fulton Bank
09.2023 - 12.2024
Client Manager
Mortgage Cadence
07.2018 - 11.2022
Senior Business Analyst
Farm Credit Bank of Texas
09.2014 - 07.2017
Business Analyst
Farm Credit Bank of Texas
08.2005 - 09.2014
- Associate Integration Developer - Boomi (Sept 2024)
BBA - Finance
The University of Texas At Austin
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