Gina Thatcher
Lodi,CA
Summary
Customer Success Manager with 10+ years of experience in medical administration. Strategic planner and clear communicator with an adaptable approach. Results-oriented. Enthusiastic about taking on new challenges.
Overview
29
29
years of professional experience
Work History
Program Manager
Sound Physicians
03.2022 - Current
- Reporting to the Regional Vice President of Operations and Regional Medical Director, this position has direct supervisory administrative and operational management for 2 Hospital locations
- Scheduling 500 shifts monthly (60+ hospitalists, Echo Locums and 1099’s) for two medical facilities, on-boarding and orientation of new physicians, set up and leading various team meetings, tracking shifts and costs assessment, productivity, entering bonuses as given, approval of payroll and differentials for physicians, daily census reconciliation, addressing missing charges, handling death certificate worksheets and attestation completion with EDRS, communications as primary point of contact between hospital physicians, Sound Physicians management and hospital C-Suite, handling day to day site operations for both health centers, customer service, and various duties as assigned.
Medical Records Director
Sweetwater/Brookside Care Center
08.2021 - 03.2022
- Maintain medical records department for a 99-bed skilled nursing facility, managing department operations, serve as a liaison between department heads to ensure strong patient outcomes, auditing charts for deficiencies, supervise and monitor release of confidential information, supervise and coordinates the preparation of statistical information for medical staff, medical staff committees, accreditation agencies, state agencies, and the administration, recommend equipment needs to ensure efficient handling of responsibilities, knowledge of medical terminology, customer relations, recording patient admissions, transfers and discharges, change in conditions, risk management, collating statistics, and various duties as assigned.
Financial/Membership Secretary/ Media Coordinator
Lodi First UMC
05.2015 - 08.2021
- Maintain 700+ member database, solely responsible for accounts receivable of yearly pledges, taxable and non-taxable monies received, prepare quarterly reports and year-end financial reports, deposits, assist in production of the weekly bulletin, create worship program and announcements using ProPresenter for audio and visual screens, daily online Constant Contact e-letter, and monthly Messenger (print and electronic versions), assist in annual stewardship reporting, created and run social media on Facebook, Instagram, and Twitter, and YouTube channel, weekly and annual financial and statistical reporting to the Board of Trustees and Annual Church Conference, customer service and duties as requested
- Increased stewardship donations annually by 25%.
Owner
Fitnessjobpost.com
07.2008 - 09.2012
- Managed my website, accounting, collections, job postings, advertisements, social media accounts
- LinkedIn Group with over 19,000 members: https://www.linkedin.com/in/fitnessjobpost
Location Manager
VitalCare/Rotech
07.2007 - 07.2008
- Hired to manage an oxygen and durable medical equipment supplier
- Managed marketing, Hospice oxygen and equipment setup and delivery, medical billing, inventory control, hiring, training and supervision of staff, knowledge of insurance regulations, FDA/DOT and JACHO guidelines, fire safety, location readiness, infection control, customer service, operating budget, accounts payable, accounts receivable, monthly statistical reporting, vehicle maintenance, assisting corporate office as necessary and overall operations of the facility
- Increased location productivity by 35%.
Meddirect/Northern Nevada Urgent Care
07.2000 - 12.2001
- This was a six-month contracted position where I was hired to build out an Urgent Care Practice in conjunction with the local hospital
- I worked closely with contractors, vendors, and the hospital to put together the facility
- I was able to fully furnish, hire and train staff, set up the pharmacy as well as all other aspects of opening a new medical office within that time frame 30% under the proposed budget.
Location Manager
California Emergency Physicians/Med-America
01.1995 - 07.2000
- Oversee all administrative functions of the ambulatory care center, licensing, and compliance, prepare, evaluate, and manage operating budget, purchase office and medical equipment, maintain inventory and cost containment, oversee accounts payable transactions, supervise all non-physician personnel, collection of revenues, prepared monthly financial reports, hiring and training staff, assist marketing department and corporate offices as needed.
Education
Diploma -
Henry Sibley Senior High School
Associate degree - Liberal Arts
DeAnza College
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher), Title 22 training, Simple-Church Accounting Program, Vanco Solutions Online Payment Systems, Constant Contact, Social Media (YouTube, Instagram, Facebook, Twitter), Movavi Video Suite, Snappa Online Graphics, Point Click Care, Pro-Presenter, ShiftAdmin scheduling, Concur, and Powerchart ECA/Cerner
- Customer Service
- Business Development
- Project Management
- Operations Management
- Team Leadership
- Problem-Solving
- Decision-Making
- Attention to Detail
- Policy and Procedure Improvements
- Multi-Operations Management
Accomplishments
- Residential Care for the Elderly Administrator Certified- License #6059872740 - Expires: 8/19/2023
- State of California Department of Social Services - Community Care Licensing Division
- Live Scan Fingerprinted for Department of Justice and Federal Bureau of Investigation
- Completed Vaccination and Booster for Covid-19
References
References
Dr Lanre Ishola
Medical Director - Sound Physicians
630-506-1971
oishola@soundphysicians.com
Mae Diaz
Regional Operations Manager- Sound Physicians
707-771-1078
mdiaz@soundphysicians.com
Dr Eva Lew
Hospitalist – Dignity Health
916-425-9096
eylee@gmail.com
Dr Tarandeep Arora
Hospitalist - Sound Physicians
716-548-3198
tarora@soundphysicians.com
Timeline
Program Manager
Sound Physicians
03.2022 - Current
Medical Records Director
Sweetwater/Brookside Care Center
08.2021 - 03.2022
Financial/Membership Secretary/ Media Coordinator
Lodi First UMC
05.2015 - 08.2021
Owner
Fitnessjobpost.com
07.2008 - 09.2012
Location Manager
VitalCare/Rotech
07.2007 - 07.2008
Meddirect/Northern Nevada Urgent Care
07.2000 - 12.2001
Location Manager
California Emergency Physicians/Med-America
01.1995 - 07.2000
Diploma -
Henry Sibley Senior High School
Associate degree - Liberal Arts
DeAnza College
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