Gina Meeker
Beulaville,NC
Summary
Knowledgeable and dedicated customer service professional with experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Results Companies
06.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Accurately documented, researched, and resolved customer service issues.
- Assisted with questions related to insurance benefits, provider contracts, eligibility, authorizations and claims,
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Retail Store, Front End Associate
WALMART
10.2018 - 06.2021
- Assist customers with returns, exchanges, check cashing, money orders, money transfers, questions and concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsible for answering the phone and directing calls.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Attended to customer complaints and processed product return or replacement requests.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
Beach House Cleaner
BLUEWATER REALTY, Beach House Rentals
03.2018 - 09.2018
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and mopped bathrooms to keep facilities sanitary and clean.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
TRUGREEN INTERNATIONAL, LTD
02.2017 - 12.2017
- Receives calls to resolve basic and routine customer concerns in a timely and professional manner
- Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CONVERGYS
10.2015 - 12.2016
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate/Telesales
JCMP & ASSOCIATES
02.2015 - 06.2015
- Contact businesses by telephone to solicit sales for accounting services to grow a new accounting partnership firm.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Overcame objections using friendly, persuasive strategies.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Schedule and confirm appointments and maintain and update appointment calendars.
Office Manager
PROFIT FOCUSED PRINCIPLES
02.2011 - 01.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Serve as the primary steward of calendars and travel in support of Principals.
- Maintain tight controls on budgets regarding travel, office expenses, benefits, and other operational matters.
- Trimmed processing errors to less than 1% by championing process efficiency.
- Address office needs through the selection and effective management of vendors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Driver Analysis
ILLINOIS SECRETARY OF STATE
06.2010 - 12.2010
- State facility for CDL Licensing
- Driver Analysis
- Provide a wide range of support for customers preparing and becoming CDL truck and bus drivers
- Maintained composure, worked efficiently in a fast-paced environment while multi-tasking using computer, testing and photo equipment for processing proficiently.
- Assisted in Truck Driver road test analysis
Paraprofessional/Teacher Aide
KENDALL CO. SPECIAL EDUCATION CO-OP
09.2008 - 06.2010
- Direct and assist in the day-to-day activities of a preschool classroom
- Fielded and resolved inquiries from parents, teachers, and other personnel
- Create specific teaching aids that addressed the needs of each disabled student
- Support teachers in creating a successful learning environment
- Used, tracked and analyzed student achievements and progress
- Assist preschool classes by using the latest educational approaches and curriculum (speaking, listening, and writing).
Education
Bachelor of Science - Business Management
University of Phoenix
Naperville, IL10.2005
Skills
- Performance metrics
- Calm and professional under pressure
- Customer support
- Inbound phone calls
- Problem resolution
- Verbal and written communication
- Data entry
- Answering questions
- Logging call information
- Professional phone voice
- Inbound phone call management
Accomplishments
- JCMP & Associates (2015)
- Consistently exceeded 100 cold and follow-up calls daily
- Achieved 33.2% increase annually in sales in 3 months
- Profit Focused Principles (2011 – 2015)
- Ensured optimal performance of day-to-day administrative operations, including managing support team, providing sales support, monitoring employee attendance and vacation times, and streamlining processes
- Slashed payroll/benefits administrative costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services.
Education
Naperville, IL
Contact
Beulaville, NC 28518
Timeline
Call Center Representative
Results Companies
06.2021 - Current
Retail Store, Front End Associate
WALMART
10.2018 - 06.2021
Beach House Cleaner
BLUEWATER REALTY, Beach House Rentals
03.2018 - 09.2018
Customer Service Representative
TRUGREEN INTERNATIONAL, LTD
02.2017 - 12.2017
Customer Service Representative
CONVERGYS
10.2015 - 12.2016
Sales Associate/Telesales
JCMP & ASSOCIATES
02.2015 - 06.2015
Office Manager
PROFIT FOCUSED PRINCIPLES
02.2011 - 01.2015
Driver Analysis
ILLINOIS SECRETARY OF STATE
06.2010 - 12.2010
Paraprofessional/Teacher Aide
KENDALL CO. SPECIAL EDUCATION CO-OP
09.2008 - 06.2010
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Mary Joy PadelMary Joy Padel
Outbound Sales Representative at Results CompaniesOutbound Sales Representative at Results Companies
LATISHA WALKERLATISHA WALKER
Health Insurance Advisor at Results CompaniesHealth Insurance Advisor at Results Companies
Nichole McClureNichole McClure
Call Center Associate at Results CompaniesCall Center Associate at Results Companies