Gina Tondolo
Carnegie,PA
Summary
Dynamic and highly reliable bartender with extensive experience at Red Robin, known for enhancing customer satisfaction through personalized service and creative mixology. Proven ability to increase sales by upselling premium products while maintaining a clean and organized bar environment. Strong multitasking skills and a commitment to responsible alcohol service ensure exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
Bartender
Red Robin
10.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Red Robin
02.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Amels
04.2013 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Primantis
09.2020 - 02.2021
General Manager
The Original Pancake House
04.2020 - 09.2020
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
The Original Pancake House
01.2020 - 09.2020
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Brashear High School
Pittsburgh, PA06.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Outgoing personality
- Responsible alcohol service
- Payment processing
- Menu memorization
- Memory retention
- Alcohol awareness
- Food service
- Beverage preparation
- Drink preparation techniques
- Food running
- Classic cocktails
- Creative mixology
- Aloha POS
- Garnishing drinks
- Preparing garnishes
- Bar service preparation
- Anticipating guest needs
- Identification verification
- Mixology
- Maintaining a clean bar
- Hospitality and accommodation
- Point of sale systems
- Fast learner
- Honest and dependable
- Hospitality and guest service
- Food and beverage service
- Relationship building
- Responsible serving
- Bussing and serving
Timeline
Bartender
Red Robin
10.2024 - Current
Server
Primantis
09.2020 - 02.2021
General Manager
The Original Pancake House
04.2020 - 09.2020
Server
The Original Pancake House
01.2020 - 09.2020
Server
Red Robin
02.2019 - Current
Server
Amels
04.2013 - 02.2025
Brashear High School
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