Gina Torres
Riverview
Summary
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Goodwill of Greater Detriot
05.2023 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Box Office Supervisor
Detroit Tigers, Inc.
03.2010 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Effectively resolved customer issues through clear communication and problem-solving skills.
- Maintained up-to-date knowledge of current and upcoming events, providing informed recommendations to patrons.
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
Office Manager
Ford Executive Suites
06.2014 - 03.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Wayne County Community College District
Dearborn, MISkills
- Interpersonal communications
- Scheduling
- Organization and efficiency
- Efficient and accurate
- Multitasking and prioritization
- Flexible
- Multi-line telephone skills
Timeline
Assistant Manager
Goodwill of Greater Detriot
05.2023 - Current
Office Manager
Ford Executive Suites
06.2014 - 03.2022
Box Office Supervisor
Detroit Tigers, Inc.
03.2010 - Current
Wayne County Community College District
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