Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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GINA TORRES

Bakersfield,CA

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
07.2019 - 12.2021
  • Developed the ability to remember customer names and address them by name.
  • Cleaned the counters, machines, utensils, and seating areas every day.
  • Used positive reinforcement and respectful, encouraging coaching to train new team members.
  • Kept up with my attendance and punctuality on a regular basis.
  • Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
  • With quick, efficient service, I was able to keep the line and crowd under control.
  • Followed all merchandising, stocking, and storage procedures.
  • Built customer loyalty by remembering personal preferences and allergy information.

Receptionist

Hacienda Dental
01.2022 - 05.2023
  • Scheduled and confirmed appointments and meetings.
  • Assisting all departments as a point of contact
  • Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis.
  • Answered the phone, completed paperwork, and processed cash, check, and credit card transactions.
  • Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel.
  • Handled a variety of secretarial and clerical tasks, including documenting, photocopying, faxing, mailing, and filing.
  • Keep track of medical records, reports, and correspondence.
  • Kept the reception area clean and tidy to give visitors a positive first impression.

Education

Associate - Life Science

Taft College
Taft, CA

Skills

  • Staff management
  • Customer/Client relations
  • Scheduling
  • Accounts payable / accounts receivable
  • Verbal and written communication
  • Customer-service oriented
  • Attention to detail
  • Personable and outgoing
  • Multitasking strengths
  • Memorization and recall
  • MS Office proficiency
  • Bookkeeping
  • Punctual
  • Team standards

Accomplishments

  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Awarded Employee of the Month for delivering outstanding administrative support.

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Hacienda Dental
01.2022 - 05.2023

Barista

Starbucks
07.2019 - 12.2021

Associate - Life Science

Taft College

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