Gina Tortorelli
Worcester,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Head Kennel Technician /Medical Office Associate
Clinton Veterinary Hospital
03.2006 - 04.2010
- Enhanced pet health by implementing strict cleanliness protocols and ensuring proper sanitation of kennels.
- Facilitated efficient communication between clients, veterinarians, and other staff members to ensure that all parties were informed of relevant updates regarding the pets in our care.
- Administered medication according to veterinarian instructions, closely monitoring the effects on animal health and wellbeing.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Ran routine Tests. Prepare surgical packs using appropriate equipment.
- Filing, office support and reception work Answering phones and making appointments.
- Improved overall facility organization by implementing effective record-keeping systems for tracking animal progress and client interactions.
Front Desk Receptionist /Front Office Administrator
Salvation Army Adult Rehabilitation Center
09.2005 - 03.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Temp Worker
Keystone Staffing
06.2003 - 02.2005
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
Executive Assistant to Assistant of S.P.E.D.
Worcester Department Of Education
11.1988 - 02.1996
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Education
CADAC Liciense Requirements - Addiction Counseling
Westfield State University
Adcare Education Institute01.2013
Skills
- Respectful and Compassionate
- Time Management
- Flexible schedule and availability
- Medical record-keeping
- Multitasking and Organization
- Problem-solving abilities
- Customer Relations
- Sanitation protocols
- Work Prioritization
- Dependable and Responsible
- Retail software proficiency
- Customer Service
Timeline
Head Kennel Technician /Medical Office Associate
Clinton Veterinary Hospital
03.2006 - 04.2010
Front Desk Receptionist /Front Office Administrator
Salvation Army Adult Rehabilitation Center
09.2005 - 03.2006
Temp Worker
Keystone Staffing
06.2003 - 02.2005
Executive Assistant to Assistant of S.P.E.D.
Worcester Department Of Education
11.1988 - 02.1996
CADAC Liciense Requirements - Addiction Counseling
Westfield State University
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