GINA TRIOLO
Albany,NY
Summary
Organized Receptionist offers personable and resourceful nature with over 5 years of reception experience. Receives and directs incoming calls and visitors and manages administrative functions. Facilitates file storage and correspondence to maintain clear and updated communications.
Overview
13
13
years of professional experience
Work History
Driveway Sealer
Empire Sealcoating
Albany, NY
05.2022 - 09.2024
- Cleaned and prepared surfaces for sealing by removing dirt, oil, grease, and other contaminants with power washer or broom.
- Mixed asphalt sealer according to manufacturer's instructions in a large container with a drill-mounted paddle.
- Applied asphalt sealer evenly with brush, roller, or squeegee to driveway surface.
- Sprayed on additional layers of sealant as needed to ensure proper coverage.
- Repaired cracks in driveways using crack filler material and caulking gun.
- Inspected driveways for damage prior to sealing process.
- Ensured that all safety protocols were followed during the application of the sealant.
Receptionist
New York State OGS
Albany, NY
03.2023 - 08.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in the setup of tables and chairs for special events.
- Delivered packages to customers upon request.
- Provided customer service support by answering questions related to product availability and pricing information.
Receptionist
Allied Telecommunications
Cohoes, NY
01.2018 - 11.2019
- Drafted letters, memos, and emails using productivity applications
- Greeted incoming guests and directed individuals to correct meeting spaces
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
Receptionist
MAXIMUS (NYSOH)
Albany, NY
04.2014 - 03.2017
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Drafted letters, memos, and emails using productivity applications
- Greeted incoming guests and directed individuals to correct meeting spaces
- Directed numerous calls per day to appropriate recipients using multi-line system
- Answered questions regarding company pricing and policies
- Arranged catering for luncheons and special meetings
- Monitored lobby access, security parameters and visitor documentation
- Scheduled appointments and documented updates in scheduling software
- Routed messages, coordinated appointments, and directed personnel to various departments
- Greeted people upon arrival and provided directions to specific destinations
- Delivered exceptional customer service, provided information, and independently resolved issues
- Managed mail, packages, and courier deliveries in and out of office.
Team Leader
Fashion Bug
Latham, NY
07.2011 - 01.2014
- Loaded, unloaded, moved, and transferred merchandise throughout store
- Controlled costs by closely monitoring strategies for equipment and supply use
- Maintained consistent and fair environment for team members with equitable rule enforcement
- Performed regular and promotional price change activities
- Executed basic, promotional, and seasonal merchandising activities
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Monitored team work, identified safety concerns, and removed hazards.
Education
High school diploma -
Cohoes high school
06.2010
Skills
- Mail distribution
- Supply management
- Document management
- Schedule management
- Record preparation
- Visitor check-in
- Microsoft Office
- Strong communication
- Plate presentation
- Multi-line phone system operation
- Facility safety
- Positive and professional
- Office supply inventory control
Timeline
Receptionist
New York State OGS
03.2023 - 08.2023
Driveway Sealer
Empire Sealcoating
05.2022 - 09.2024
Receptionist
Allied Telecommunications
01.2018 - 11.2019
Receptionist
MAXIMUS (NYSOH)
04.2014 - 03.2017
Team Leader
Fashion Bug
07.2011 - 01.2014
High school diploma -
Cohoes high school
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