Gina Vargas
The Bronx,NY
Summary
Sharp and highly organized and detail-oriented executive professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems. Knowledgeable in project management principles, business processes and customer service best practices. Instrumental in leadership and liaises cross-functionally with all departments for smooth coordination.
Overview
18
18
years of professional experience
Work History
Program Director
Mosholu Montefiore Community Center
05.2024 - Current
- Provided ongoing direction and leadership for program operations.
- Oversaw staff schedules and assignments to handle programming demands.
- Implemented feedback mechanisms to gather insights from participants, guiding continuous program improvement.
- Fostered culture of innovation and continuous improvement, encouraging team feedback and ideas.
- Led cross-functional teams to achieve project milestones, ensuring timely and within-budget delivery.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Program Director
Children's Arts & Science Workshops, Inc.
10.2022 - 05.2023
- Maintained and updated project related documents.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Oversaw staff schedules and assignments to handle programming demands.
- 24/7 On-call with Parents
- Excellent communication skills
Senior Administrative Clerk
Columbia University Pathology & Cell Biology
06.2017 - 11.2017
- Observed company guidelines related to data protection and confidentiality to prevent information loss and breaches.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Entered data into system and updated customer contacts with information to keep records current.
- Proofread and edited professional documents to fix errors.
- Composed inter-office correspondence and provided product and service information to customers.
- Input data and processed system change to generate accurate reports.
Executive Assistant
Mount Sinai Beth Israel PACC Cardiology
08.2016 - 10.2016
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled incoming and outgoing mail, email and faxes.
- Used software such as Eagle Gold and Websis.
Unit Assistant/ Cardiovascular
Thoracic Intensive Care Units, New York-Presbyterian Hospital
04.2010 - 09.2014
- Management of patient flow and activity, serving as family liaison as needed
- Provides Customer service and process improvement
- Manages Patient's Chart and Patient-Related Information
- Maintains Medical Records
- Provides clerical support for Patient Care Units including admission, discharge, transfer, medical records, secretarial and quality control
- In coordination with Patient Care Director and Charge Registered Nurse to perform daily specific patient care duties to meet safety and needs of all patients.
- Provided leadership input, assisting in planning and implementation of patient care quality service
- Responds to emergent situations according to established procedures
- Maintains integrity of Patient Information by keeping HIPAA standards procedures
- Certified in Hospital Internet Operated Software Systems such as Eagle, Eagle Gold, and Teletracking
- Proficient in computer systems such as Websis, Eclipsis, Sentact and PeopleSoft
- Serves as a Lead Unit Assistant providing leadership assistance skills to the rest of the Unit Assistants.
- Answered phone calls and messages for five physicians in Cardiology[Type] medical facility, scheduling appointments, and handling patient inquiries.
Patient Representative/Patient Financial Advisor
New York-Presbyterian Hospital
08.2007 - 04.2010
- Responsible for registration, scheduling and re-scheduling of patients Conduct Insurance verification through Eagle System Software, finance department and Insurance companies via telephones and Internet
- Assist with administrative duties including: Answering and re-directing calls, faxing, filing, provided guidance and customer service to patients and staff
- Working one on one with management to provide efficient customer service
- Serve as translator to patients and family members
- Provide training to new staff members
- Knowledge of medical terminology and diagnosis codes using 3MM System Software and patients verification
- Negotiated settlements and payment plans.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Research Assistant
Research Foundation For Mental Hygiene
01.2007 - 06.2007
- Translating Surveys & questionnaires from English to Spanish
- Proofreading and updating Spanish questionnaires
- Voice Recording the questionnaires & researching the Internet for Research Studies
- Collected research data through experimentation, surveys and leading focus groups.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Created surveys and questionnaires to collect data for research projects.
- Reviewed documents and data to identify trends and patterns.
- Analyzed results using analytical software and created reports.
Education
Bachelor's - Business Administration
Lehman College of The City University of New York
Bronx, NY2019
Associates of Occupational Studies - Occupational Studies, Medical Assistant
ASA College of Advanced Technology
Brooklyn, NY2005
Skills
- Bilingual in Spanish, typing Speed: 60 WPM, Social Media Marketing
- Microsoft software programs: Word, Excel & Power Point
- Strong attention to details and ability to follow projects through to completion
- Extraordinary organization skills enables ability to meet deadlines and handle multiple tasks;
- Experience with event planning and coordination, Experience in leadership development activities
- Exceptional Customer service and Analytical Skills
- Blogging and social media marketing experience, Business start-up experience
- Valid New York State Driver's License
- Program Development and Management: Scheduling & Staff Management Program Leadership: Understanding of human resources Group and individual instruction
- Business Management: Organizational Leadership, Personnel Supervision, Task Delegation, Program Operations, Meeting Agendas and Minutes, Conflict Management, Proper Phone Etiquette, Office Administration
- Logistics and Schedule Management
Timeline
Program Director
Mosholu Montefiore Community Center
05.2024 - Current
Program Director
Children's Arts & Science Workshops, Inc.
10.2022 - 05.2023
Senior Administrative Clerk
Columbia University Pathology & Cell Biology
06.2017 - 11.2017
Executive Assistant
Mount Sinai Beth Israel PACC Cardiology
08.2016 - 10.2016
Unit Assistant/ Cardiovascular
Thoracic Intensive Care Units, New York-Presbyterian Hospital
04.2010 - 09.2014
Patient Representative/Patient Financial Advisor
New York-Presbyterian Hospital
08.2007 - 04.2010
Research Assistant
Research Foundation For Mental Hygiene
01.2007 - 06.2007
Bachelor's - Business Administration
Lehman College of The City University of New York
Associates of Occupational Studies - Occupational Studies, Medical Assistant
ASA College of Advanced Technology
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