Gina Vazquez
Trenton,United States
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments,. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
ANN INC (Ann Taylor | LOFT | Lou & Grey)
01.2019 - 04.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Department Manager
WAL-MART NEIGHBORHOOD MARKET
11.2017 - 04.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Teacher Assistant/Family Worker
Mill Hill Child and Family Development
11.2023 - Current
- I am presently employed as a teaching assistant, but I continue to fulfill my duties as a family worker. I also serve as the administrative assistant to my Director of Education, as we are currently understaffed
- As a reliable employee, I am frequently requested to provide assistance in a variety of positions within the organization.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Overnight Stock Team Member
Target
07.2022 - 03.2023
- Streamlined the stocking process through diligent adherence to company guidelines on product placement, rotation, and facing.
- Participated in regular training sessions to stay updated on company policies, procedures, safety regulations, and product knowledge.
Customer Service Agent
SYKES
04.2021 - 09.2022
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Keyholder
Motherhood Maternity
05.2016 - 05.2017
- Upsell maternity clothes to new and expecting mothers
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floors and wiped windows and fixtures after closing to maintain an organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly, resulting in an increase in overall client satisfaction.
Sales Captain
Pandora
12.2013 - 02.2015
- Upsell Jewelry
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained team members in successful strategies to meet operational and sales targets.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
Education
Bachelor of Arts - BA - Psychology
William Paterson University of New Jersey
06.2025
Associate of Science - AS - Criminal Justice and Corrections
Mercer County Community College
06.2023
High School Diploma - Business
Trenton Central High School
01.2011
Skills
- Organization Skills
- Time Management
- Microsoft Office
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Student Engagement
- Parent-Teacher Communication
- Positive Role Model and Mentor
- Growth Mindset
Certification
- Selling into Industries: Retail and Consumer Products
- Phone-Based Customer Service
- Adult Mental Health First Aid
Languages
Spanish
Native or Bilingual
Timeline
Teacher Assistant/Family Worker
Mill Hill Child and Family Development
11.2023 - Current
Overnight Stock Team Member
Target
07.2022 - 03.2023
Customer Service Agent
SYKES
04.2021 - 09.2022
Sales Manager
ANN INC (Ann Taylor | LOFT | Lou & Grey)
01.2019 - 04.2022
Department Manager
WAL-MART NEIGHBORHOOD MARKET
11.2017 - 04.2022
Keyholder
Motherhood Maternity
05.2016 - 05.2017
Sales Captain
Pandora
12.2013 - 02.2015
Bachelor of Arts - BA - Psychology
William Paterson University of New Jersey
Associate of Science - AS - Criminal Justice and Corrections
Mercer County Community College
High School Diploma - Business
Trenton Central High School
- Selling into Industries: Retail and Consumer Products
- Phone-Based Customer Service
- Adult Mental Health First Aid
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