Summary
Overview
Work History
Education
Skills
Timeline
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Gina Vicarel

Lowellville,OH

Summary

Motivated Field Training Manager with keen focus on business opportunities and building lasting client relationships. Strong performance and continuous dedication to best-in-class work. Trained in leadership for the Medical and Dental industry processes.

Overview

41
41
years of professional experience

Work History

Field Training Manager

Aspen Dental
08.2005 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Established and maintained operational standards for four locations.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Claims Supervisor

Trustmark Insurance
09.1998 - 08.2005
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
  • Determined proper course of action for claims processing.

Customer Service Representative

Blue Cross And Blue Shield
04.1983 - 09.1998
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

High School Diploma -

Lowellville High School
Lowellville, OH

Youngstown State University
Youngstown, OH

Skills

  • Customer Relations
  • Safety Training
  • Coaching and Mentoring
  • Training and coaching
  • Employee Development
  • Leadership training
  • New Employee Training
  • Training delivery
  • Customer Service
  • Decision-Making
  • Relationship Building
  • Group Trainings
  • Individual Trainings

Timeline

Field Training Manager

Aspen Dental
08.2005 - Current

Claims Supervisor

Trustmark Insurance
09.1998 - 08.2005

Customer Service Representative

Blue Cross And Blue Shield
04.1983 - 09.1998

High School Diploma -

Lowellville High School

Youngstown State University

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Gina Vicarel