Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Viera

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

20
20
years of professional experience

Work History

Title Clerk/Administrative Assistant

U-Pick-It Inc.
06.2022 - 08.2025
  • Managed title transfers, ensuring compliance with state regulations and accuracy in documentation.
  • Facilitated vehicle registration processes, maintaining organized records for efficient retrieval and processing.
  • Managed documentation workflow, maintaining organization and accuracy in title records.
  • Conducted audits of title documents to identify discrepancies and implement corrective measures.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Conducted thorough inspections of vehicles to ensure quality and compliance with standards.
  • Searched online auctions for profitable vehicle purchases based on buying lists.
  • Developed strong relationships with automotive dealerships to secure exclusive deals and discounts for clients.
  • Collaborated with customers to resolve title discrepancies and enhance satisfaction.
  • Processed vehicle titles and registrations, ensuring compliance with state regulations.
  • Trained new staff on title processing procedures and software applications.
  • Contacted Arizona Motor Vehicle Department to determine status of pending titles.

General Manager

U-Pick-It Inc.
06.2022 - 08.2025
  • Processed vendor invoices and ensured timely payments using automated accounting software.
  • Prepared vendor invoices and processed incoming payments.
  • Processed invoices for accounts payable, ensuring timely payments and compliance with company policies.
  • Managed collections for overdue accounts, improving cash flow through effective communication strategies.
  • Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
  • Processed new hire paperwork and documents.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Managed garnishments and levies in accordance with legal requirements, ensuring proper withholding from employee wages.
  • Assisted in implementing new payroll system, leading to more efficient operations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Managed and updated employee benefits information.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Lead Dispatcher

TNT Towing & Transport
09.2020 - 05.2022
  • Coordinated dispatch operations to ensure timely delivery of services.
  • Implemented process improvements to enhance workflow efficiency and reduce delays.
  • Led a team of dispatchers, providing mentorship and training on operational best practices.
  • Managed scheduling logistics to optimize resource allocation and meet service demands.
  • Developed and maintained relationships with vendors to streamline communication and operations.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Answered phone calls and responded to customer emails.
  • Released Impounded vehicles.
  • Filed for Abandon Titles
  • Familiar with dispatching programs such as Traxero, Towbook, and TOPS.
  • Utilized customer feedback to improve customer service.
  • Monitored and tracked dispatch communication systems.

Housekeeping Supervisor

Green Tree Inn & Suites
01.2020 - 11.2020
  • Supervised daily operations of housekeeping staff, ensuring adherence to cleanliness standards and protocols.
  • Trained and mentored team members on effective cleaning techniques and equipment usage.
  • Conducted regular inspections of guest rooms and public areas to maintain high-quality service levels.
  • Implemented inventory management practices for cleaning supplies, reducing waste and costs.
  • Developed training materials to enhance onboarding process for new hires in housekeeping department.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Warehouse Worker

Keefe Commissary Network
06.2018 - 10.2020
  • Operated handheld scanners to accurately track inventory movements and maintain stock levels.
  • Loaded and unloaded shipments, ensuring timely processing and organization of materials.
  • Assisted in training new staff on proper handling techniques and safety protocols.
  • Maintained cleanliness and organization of work areas to adhere to health regulations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.

Telemarketer

Televerde
10.2016 - 11.2018
  • Conducted outbound calls to promote products and services, enhancing customer engagement.
  • Utilized CRM software to track sales leads and manage customer interactions effectively.
  • Developed persuasive scripts to improve conversation flow and increase call success rates.
  • Collaborated with team members to refine sales strategies, boosting overall campaign performance.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.

Housekeeper

Hotel Saint Michael
04.2010 - 01.2012
  • Conducted thorough cleaning of guest rooms and common areas to maintain high standards of hygiene.
  • Implemented efficient cleaning schedules to optimize workflow and ensure timely completion of tasks.
  • Trained new staff on proper cleaning techniques and safety protocols, enhancing team performance.
  • Monitored inventory levels of cleaning supplies and coordinated timely replenishment orders.
  • Developed innovative cleaning solutions that improved efficiency while maintaining quality standards.
  • Evaluated and refined cleaning processes, leading to enhanced service delivery and operational effectiveness.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Fragrance Sales Associate

Bath and Body Works, Limited Brands
02.2008 - 10.2009
  • Delivered exceptional customer service by providing personalized fragrance recommendations.
  • Maintained knowledge of current fragrance trends and product lines to enhance sales efforts.
  • Assisted in visual merchandising to create appealing in-store displays that attract customers.
  • Collaborated with team members to achieve monthly sales targets through effective selling techniques.
  • Educated customers on proper fragrance application techniques to ensure optimal scent longevity and enjoyment.
  • Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
  • Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.

Jewelry Sales Associate

Gina's Jewels
05.2005 - 10.2007
  • Provided exceptional customer service by assisting clients in selecting jewelry that matched their preferences and styles.
  • Built strong relationships with clients, fostering trust and encouraging repeat business through personalized consultations.
  • Maintained up-to-date knowledge of product lines and market trends to enhance sales strategies and customer engagement.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise to meet customer demand.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Education

High School Diploma -

Center Academy
Altamonte Springs, FL
05-2006

Skills

  • Title processing
  • File management
  • Accuracy and precision
  • Document review
  • Deadline management
  • Temporary tags
  • Title examination
  • Data entry
  • Attention to detail
  • Excellent communication
  • Multitasking
  • Multitasking Abilities
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Critical thinking
  • Reliability
  • Decision-making
  • Detail-oriented
  • Administrative skills
  • Computer proficiency
  • Title deeds

Timeline

Title Clerk/Administrative Assistant

U-Pick-It Inc.
06.2022 - 08.2025

General Manager

U-Pick-It Inc.
06.2022 - 08.2025

Lead Dispatcher

TNT Towing & Transport
09.2020 - 05.2022

Housekeeping Supervisor

Green Tree Inn & Suites
01.2020 - 11.2020

Warehouse Worker

Keefe Commissary Network
06.2018 - 10.2020

Telemarketer

Televerde
10.2016 - 11.2018

Housekeeper

Hotel Saint Michael
04.2010 - 01.2012

Fragrance Sales Associate

Bath and Body Works, Limited Brands
02.2008 - 10.2009

Jewelry Sales Associate

Gina's Jewels
05.2005 - 10.2007

High School Diploma -

Center Academy

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