Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Gina Vincent

food server
Apple Valley,CA

Summary

Dynamic food service professional with a proven track record at Barstow Senior Center, excelling in customer relations and menu knowledge. Recognized for enhancing guest satisfaction through effective conflict resolution and efficient order management, while maintaining high cleanliness standards. Adept at training staff and implementing food safety practices to ensure a safe dining experience.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Food Server

Barstow Senior Center
05.2024 - Current
  • Delivered exceptional customer service by addressing guest needs promptly and efficiently.
  • Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
  • Maintained cleanliness and organization of dining area, enhancing customer experience.
  • Collaborated with kitchen staff to coordinate timely service for large group events.
  • Trained new staff members on menu items and proper serving techniques.
  • Received positive feedback from patrons for attentiveness and friendly demeanor.
  • Implemented suggestions for menu improvements based on customer preferences and feedback.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Streamlined food preparation process, reducing wait times for orders.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Improved customer satisfaction with quick and accurate order taking.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

School Bus Driver

Chino Unified School District
08.2001 - 12.2021
  • Ensured student safety by conducting pre-trip and post-trip vehicle inspections.
  • Maintained punctuality while adhering to designated routes and schedules.
  • Communicated effectively with students, parents, and school officials regarding transportation issues.
  • Monitored student behavior to promote a safe and respectful environment on the bus.
  • Assisted in training new drivers on safety protocols and route navigation.
  • Implemented efficient loading/unloading procedures to minimize wait times for students.
  • Resolved conflicts or concerns promptly to maintain positive relationships within the school community.
  • Adapted quickly to changes in routes or schedules as needed throughout the school year.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
  • Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
  • Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
  • Strengthened community relations by participating in school events and activities, representing transportation team positively.
  • Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.

Food Server

Vinces Spaghetti
08.1997 - 05.2017
  • Managed cash register operations, processing transactions accurately and efficiently.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Delivered exceptional customer service by addressing guest needs promptly and efficiently.
  • Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
  • Maintained cleanliness and organization of dining area, enhancing customer experience.
  • Collaborated with kitchen staff to coordinate timely service for large group events.
  • Trained new staff members on menu items and proper serving techniques.
  • Received positive feedback from patrons for attentiveness and friendly demeanor.
  • Implemented suggestions for menu improvements based on customer preferences and feedback.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Contributed to menu redesign by providing insights on customer preferences and seasonal ingredients.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Streamlined food preparation process, reducing wait times for orders.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Implemented system for tracking special dietary requests, ensuring accurate and consistent fulfillment.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Improved customer satisfaction with quick and accurate order taking.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Covina High School
Covina, CA
06-1980

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food safety practices
  • Relationship management
  • Service prioritization
  • Food preparation
  • Food presentation
  • Order accuracy
  • Food station setup
  • Table setting
  • Guest relations
  • Relationship building
  • Supply restocking
  • Quality control
  • Allergy awareness
  • Memory retention
  • Order management
  • Dining area maintenance
  • High volume dining
  • Conflict resolution
  • Food and beverage pairings
  • Food spoilage prevention
  • Front-of-house display creation
  • Personal grooming
  • Menu presentation
  • Daily specials memorization
  • Guest relations management
  • Tableside service
  • POS system operation
  • Suggestive selling
  • Bar terminology
  • Health code compliance
  • Garnishing
  • Banquet coordination
  • Order verification
  • Bill computation
  • Food inspection
  • Wine service
  • Wine pairing
  • Dining crew workflow optimization
  • Special dietary requirements
  • Utensil sanitizing
  • Buffet setup and takedown
  • Table setting arrangements
  • Effective customer upselling
  • Dish preparation
  • Point-of-sale system
  • Price memorization
  • Hospitality and accommodation
  • Check payment processing
  • Dining customer service
  • Menu design
  • Point of sale (POS) system operations
  • Salad preparation
  • Team player
  • Warm and friendly
  • Cleaning and sanitizing
  • Adaptable and flexible
  • Organizational skills
  • Reliable and responsible
  • Food and beverage service
  • Decision-making
  • High energy and stamina
  • Cool under pressure
  • Food preparation and safety
  • Hospitality service expertise
  • Menu recommendations
  • Team leadership
  • Conflict and complaint resolution
  • Hospitality best practices
  • Food running
  • Food safety standards
  • Interpersonal communication
  • Ability to lift 30 pounds
  • Staff training
  • Transactions and cash handling
  • Workflow coordination
  • Table monitoring and turnover
  • Table bussing
  • Sales expertise
  • Specials promotion and upselling
  • Courteous phone demeanor
  • Special requests and substitutions
  • Beverage preparation
  • Food and beverage upselling
  • Food sales and promotion
  • Upselling and cross selling
  • Point of sale operation
  • Item promotion
  • Upselling
  • Inventory management
  • Order delivery practices
  • Reservations management

Accomplishments

At my current job when i started there with twenty five to thirty people and now between fifety five and sevety all about pleasing everyone and making a happy dappy place to have good food and great fun

Certification

Food handlers card and so much expirience love pleasing others always

Interests

all i want to is make everyone happy always

Timeline

Food Server

Barstow Senior Center
05.2024 - Current

School Bus Driver

Chino Unified School District
08.2001 - 12.2021

Food Server

Vinces Spaghetti
08.1997 - 05.2017

High School Diploma -

Covina High School

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Gina Vincentfood server