Summary
Overview
Work History
Education
Skills
ADDITIONAL EMPLOYMENT DETAILS (Pre 2016)
Certification
Military
Timeline
Generic

Gina Webster

Summary

Experienced with managing end-to-end software release processes and ensuring adherence to timelines. Utilizes strong analytical and organizational skills to streamline release activities and mitigate risks. Track record of fostering effective communication and collaboration across diverse teams to achieve successful project outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Software Release Manager III

Blue Cross Blue Shield
01.2023 - Current


As a Software Release Manager, I lead end-to-end release planning and execution to ensure high-quality, low-risk deployments across enterprise platforms. My role bridges development, QA, and operations to deliver seamless software releases that support business goals.

Release Strategy & Risk Management

  • Drive release planning, scope definition, and risk mitigation to ensure timely and successful deployments.
  • Facilitate CAB meetings to align stakeholders and resolve roadblocks.

Automation & DevOps Leadership

  • Design and maintain CI/CD pipelines using Azure DevOps and Digital.ai.
  • Implement automation tools and scripts to streamline build, integration, and deployment processes.

Governance & Compliance

  • Administer Azure DevOps and enforce build/release policies and dependency management standards.
  • Ensure adherence to organizational and regulatory requirements.

Cross-Functional Collaboration

  • Partner with QA to define test cases and validate production readiness.
  • Coordinate development team implementations and lead production release calls.

Documentation & Communication

  • Create and distribute detailed release notes for internal and external stakeholders.
  • Review test results and conduct risk analysis prior to release sign-off.

Software Release Manager

Apple (Contract)
01.2021 - 01.2023

Led full-cycle release management for Apple’s Point-of-Sale (POS) systems across desktop, web, and mobile platforms, ensuring seamless deployments and cross-functional alignment.

End-to-End Release Ownership

  • Managed all POS software releases, from planning through production deployment, across multiple product lines.
  • Partnered with QA to ensure high-quality, risk-mitigated releases.

Source Control & Repository Management

  • Administered GitHub repositories, overseeing artifact versioning, branching, and merging strategies for multi-platform applications.
  • Maintained clean, traceable build histories and ensured consistency across environments.

Build & Deployment Execution

  • Executed software builds using Jenkins and UNIX environments; released builds upon successful validation.
  • Created and distributed detailed release notes; tracked all changes within build and release cycles.

Cross-Team Technical Support

  • Provided technical support to development, QA, production operations, and other teams for build and release-related issues.
  • Acted as a liaison between technical teams and stakeholders, ensuring clear communication and alignment.

Tooling & Infrastructure Expertise

  • Worked across a modern DevOps stack including GitHub, Jenkins, Artifactory, Docker, and UNIX.
  • Supported mobile app releases for iOS and Android platforms.

Software Release and Scrum/Program Manager, Enterprise eCommerce

NortonLifeLock
01.2019 - 01.2021


Led enterprise eCommerce software initiatives with a dual focus on release management and agile program delivery. Drove CI/CD adoption, coached agile teams, and ensured seamless execution across the full software development lifecycle.

Release Management & CI/CD Implementation

  • Managed all eCommerce software releases across web and mobile platforms (iOS & Android).
  • Implemented CI/CD pipelines to automate build, test, and deployment processes using Jenkins, Azure, and UNIX-based environments.
  • Created and enforced best practices for release governance and delivery cadence.

Agile Program Leadership

  • Trained, mentored, and coached agile teams on release management and SCRUM methodologies.
  • Acted as Scrum of Scrums facilitator, ensuring alignment across enterprise software initiatives.
  • Managed high-profile projects from initiation through sunset, including requirements gathering, development coordination, QA alignment, and post-release support.

Stakeholder Engagement & Communication

  • Maintained daily communication with cross-functional teams and stakeholders to track progress, resolve blockers, and ensure transparency throughout execution.
  • Delivered consistent updates and reporting across all phases of the SDLC.

Technical Stack & Tools Expertise

  • Worked across a diverse tech stack including Java, JUnit, TestNG, Git, SVN, Jira, Selenium, Cucumber, Perl, Splunk, Azure, Jenkins, and Microsoft technologies.
  • Supported both web and mobile app development and release cycles.

Software IT Manager (QA / BA & Release Engineering)

Nautilus
01.2018 - 01.2019

Led enterprise-wide software quality, business analysis, and release engineering initiatives in an Agile/SCRUM environment, driving process excellence and technical innovation across the full development lifecycle.

Quality Assurance & Business Analysis Leadership

  • Owned company-wide software quality strategy, establishing scalable QA practices and standards.
  • Managed QA and BA teams, overseeing requirements gathering, test planning, and execution across unit, functional, performance, end-to-end, UAT, and risk-based testing.
  • Ensured audit compliance and traceability through rigorous documentation and process controls.

Agile Coaching & Team Enablement

  • Trained teams on Agile/SCRUM methodologies and embedded quality practices within sprint cycles.
  • Actively participated in SCRUM teams to guide best practices and ensure delivery excellence.

Release Engineering & DevOps Implementation

  • Defined and implemented CI/CD pipelines from development to production using Azure DevOps and Microsoft VSTS.
  • Automated testing within build pipelines and enforced DevOps best practices across teams.
  • Led release management processes to ensure smooth, outage-free deployments.

Process Governance & Compliance

  • Developed and enforced software process standards across QA, BA, and release functions.
  • Delivered executive-level reporting and metrics to track quality, velocity, and release performance.

Technical Stack & Tools Expertise

  • Worked across technologies including .NET, Angular, Git, Azure DevOps, Selenium, SpecFlow, Telerik, SoapUI, Jenkins, and Docker.
  • Trained staff on CI/CD models, tools, and standards to foster a culture of continuous improvement.

Director, Software Quality & Release / Devops Engineering

ICE / International Cruise Excursions
01.2017 - 01.2018

Led enterprise-wide software quality, release engineering, and DevOps transformation initiatives, driving operational excellence, automation, and compliance across the organization.

SDLC & DevOps Strategy

  • Defined and implemented SDLC best practices to improve delivery velocity and software reliability.
  • Established DevOps standards for security, monitoring, and uptime metrics across cloud-based infrastructure.
  • Implemented CI/CD pipelines to automate build, test, and deployment processes from development to production.

Team Leadership & Enablement

  • Directed and mentored DevOps engineers and QA professionals, fostering a culture of continuous improvement and collaboration.
  • Trained teams on DevOps principles, CI/CD models, and agile methodologies to align technical execution with business goals.

Quality Assurance & Compliance

  • Owned company-wide software quality standards, overseeing test strategy, automation, and audit compliance.
  • Ensured rigorous QA practices across all phases of the software lifecycle, from requirements analysis to release and maintenance.

Agile Coaching & Cross-Team Collaboration

  • Worked closely with SCRUM teams to guide agile practices and ensure consistent delivery across sprints.
  • Monitored team performance and provided coaching on Agile/SCRUM best practices.

Budget & Operational Oversight

  • Managed QA and DevOps budgets, aligning resource allocation with strategic priorities and operational needs.

Technical Stack & Tools Expertise

  • Led initiatives using technologies including Microsoft VSTS, Azure DevOps (ADO), Service Fabric, Selenium, SpecFlow, PagerDuty, and cloud-native tools.
  • Delivered scalable solutions across web and cloud platforms with a focus on performance, reliability, and compliance.

Software Quality Assurance Architect

Execute To Win / ETW (Contract)
01.2016 - 01.2017

Played a key hands-on role in shaping software quality and project delivery practices within a fast-paced startup environment. Led initiatives to establish agile workflows, implement automation, and drive continuous improvement across the development lifecycle.

Process Design & Agile Enablement

  • Defined and implemented project management workflows and software quality practices in an Agile/SCRUM environment.
  • Trained and coached teams on Agile principles to ensure consistent delivery and lifecycle quality.

Quality Strategy & UAT Leadership

  • Mentored QA team members and led end-to-end testing efforts, including requirements analysis, test planning, execution, and UAT coordination.
  • Collaborated with stakeholders to gather feedback and integrate changes to improve product quality and user experience.

Automation & CI/CD Integration

  • Established automation standards across build, release, and testing processes.
  • Integrated CI/CD pipelines using Jenkins to streamline development and deployment workflows.

Metrics & Executive Reporting

  • Delivered actionable quality metrics and release performance reports to executive leadership, enabling data-driven decision-making.

Technical Stack & Tools Expertise

  • Worked across technologies including Java, Selenium, Cucumber, JUnit, Jira, Git, and Jenkins to support scalable and reliable software delivery.

Director, Software Quality Assurance

Ticketmaster / Live Nation
01.2008 - 01.2016

Led the enterprise-wide “Test Center of Excellence,” driving software quality strategy, global team leadership, and transformation from legacy systems to modern Agile and DevOps practices.

Strategic Quality Leadership

  • Directed and supervised the QA organization across all phases of the software development lifecycle.
  • Defined, implemented, and enforced company-wide software quality standards and testing methodologies.

Global Team Management

  • Oversaw a hybrid team of ~125 QA professionals, including 25 onsite and 100+ globally distributed resources.
  • Coordinated integration and end-to-end testing efforts across domestic and international teams.

Enterprise Transformation & Agile Adoption

  • Played a key role in re-architecting the ticketing engine, transitioning from legacy systems to modern platforms.
  • Led the shift from Waterfall to Agile and DevOps, embedding quality practices throughout the SDLC.

Training, Compliance & Governance

  • Trained staff on quality standards, Agile/SCRUM methodologies, and audit compliance requirements.
  • Maintained QA budget and ensured alignment with organizational goals and regulatory standards.

Technical Stack & Tools Expertise

  • Supported testing across web, desktop, and mobile apps (iOS & Android).
  • Worked with technologies including C++, Java, JUnit, TestNG, Jira, Git, SVN, UNIX, Selenium, Cucumber, Perl, Splunk, and Microsoft tools.

Education

B.S. - Computer Science and Management Information Systems

Metro State University of Denver

A.A.S. - Business Information Systems

Aims Community College

Skills

  • Leadership
  • Expert in developing and leading teams for all roles within the SDLC both on and off-shore for team sizes ranging from small, medium and enterprise-wide teams
  • Software Quality Assurance Process Definition, Implementation and Execution End to End SDLC
  • Define and implement industry standard quality practices, Requirements analysis / Test Coverage assessment, Test Planning & Approach encompassing unit to end to end and all test levels in between, Test Case Execution (Manual and Automated), Release Quality Summation provided in assessment to business stakeholders, Approval of Quality Artifacts, Auditing of QA processes to ensure HIPAA / PCI / SOX / FDA / CMM compliancy, Test Automation - transforming teams from testers to quality engineers
  • Quality Assurance and Test Engineering
  • Leading enterprise-wide test teams, hired staff, implemented best practices and managed cross functional teams in multiple aspects and test levels, functional, integration, end to end, system, automation, load and performance, etc
  • Software Configuration Management, Build and Release Engineering
  • Source Control Administration, Repo creation, Branching/Merging, Tagging/Labeling, Admin & Maintenance of Tool, Managing Release Schedules and dependencies, Coordinate Release and Post Live Test cycle, Building Applications and deployment packages, Build Script Creation & environments, Implementing and Managing Configuration Changes, Tracking versions in all environments, set up Continuous Integration and policies for deploying to each environment
  • Release Management full SDLC, coordinate deliverables for Product, dev, QA, Ops teams to meet release requirements
  • Mobile app Release Management (Lighthouse)
  • IOS
  • Android
  • Change Management Control Board Coordination / Implementation
  • Devops Implementation
  • Cloud based, CI / CD Continuous Integration and deployment, Build and Release Pipelines, Terraform, Jenkins, AWS Azure, VSTS, Github, Rundeck, Docker, Nexxus, Puppet Chef, ADO, New Relic, Powershell, BI, Perl, Bash, Python, Datadog, Kubernetes
  • Agile / SCRUM
  • Certified Scrum Master, Implement best practices for Quality and Devops in an agile SDLC, Trained team on Agile methodology, Guide and Mentor team on agile practices
  • Process improvement definition, execution and auditing
  • CMM / ISO / LEAN / PCI / FDA / SOX / HIPAA, Policy & Procedure Creation, Implementation of new policies and procedures, Auditing, Reporting & Metrics

ADDITIONAL EMPLOYMENT DETAILS (Pre 2016)

  • Mckesson, - RM / CMM / SOX / HIPAA
  • Fisher Imaging – QA / FDA / SOX / HIPAA
  • Century Link – QA & RM / CMM / ISO / LEAN / PCI / SOX

Certification

  • Certified Scrum Master (CSM)
  • Certified International Software Configuration Release Manager
  • SQE: Software Quality Engineer / Certified Agile Tester (CSQA/CSTE)

Military

U. S. Army - Combat Veteran

Timeline

Software Release Manager III

Blue Cross Blue Shield
01.2023 - Current

Software Release Manager

Apple (Contract)
01.2021 - 01.2023

Software Release and Scrum/Program Manager, Enterprise eCommerce

NortonLifeLock
01.2019 - 01.2021

Software IT Manager (QA / BA & Release Engineering)

Nautilus
01.2018 - 01.2019

Director, Software Quality & Release / Devops Engineering

ICE / International Cruise Excursions
01.2017 - 01.2018

Software Quality Assurance Architect

Execute To Win / ETW (Contract)
01.2016 - 01.2017

Director, Software Quality Assurance

Ticketmaster / Live Nation
01.2008 - 01.2016

A.A.S. - Business Information Systems

Aims Community College

B.S. - Computer Science and Management Information Systems

Metro State University of Denver
Gina Webster