GINA WILLIAMS
Loveland,OH
Summary
Successful, self motivated business owner with excellent planning, organizational and communication skills. Demonstrated leader with excellent staff management skills and extensive networking experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner
Tano Bistro & Catering
12.2009 - Current
- Manage all business operations including but not limited to financial oversight, A/P, A/R, payroll, budget administration, employee management and development, negotiate vendor contracts, create and implement innovative marketing campaigns and promotions, scheduling, customer relations, community involvement and networking.
- Established foundational processes for business operations and grew business from zero to 3.5 million in sales.
- Responsible to train and motivate 50 or more employees to perform daily business functions.
- Developed and maintained strong relationships with guests and clients, resulting in repeat business, referrals and strong relationships.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Fostered environment empowering employees to identify opportunities for improvement and providing them tools to do so.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Owner
Take Home Tano
02.2013 - 08.2020
- All the same responsibilities listed under Tano Bistro & Catering
Special Projects Manager
Back2Back Ministries Global Orphan Care Organization
01.2016 - 12.2018
- .Responsible for leading a team to create large scale events, outreach initiatives and fundraisers.
- Achieved multiple project objectives by developing and implementing strategic plans and managing cross-functional teams as well as large teams of volunteers.
- Evaluated project results upon completion, identifying areas for improvement in future initiatives and preparing reports for B2B leadership.
- Responsible for creating strong relationships and developing advocates for theBack2Back mission.
- Guided multiple groups on mission trips to Haiti as well as led exploratory groups for potential business partnerships in the Port Au Prince area.
Children's Ministry Director
The Park United Methodist Church
04.2011 - 07.2012
- Worked for one year developing a children's ministry program at the church.
- Identified and recruited potential volunteer workers.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
Business Administrator
Integrated Medical Direction
07.1996 - 03.2010
- Managed all aspects of billing, credentialing, accounts and patient relations for a multi physician practice.
- Organized and updated databases, records and other information resources.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Directed business processes from conceptualization through end-user delivery.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Education
High School Diploma -
Atlantic High School
Boynton Beach, FL06.1987
Skills
- Operations Management
- Staff Development
- Team Collaboration and Leadership
- Professional Networking
- Marketing Skills
- Strategic Planning
- Coaching and Mentoring
- Customer Service Management
Affiliations
- Care Center - Northstar Church - Loveland, Advisory Board Member
- Loveland Legacy Foundation - Founding Board Member
- Ohio Restaurant Association
Awards
- President's Award - Loveland Chamber of Commerce - 2010
- Business Enhancement Award - City of Loveland - 2010
- Small Business of the Year (Tano Bistro)- Loveland Chamber of Commerce - 2012
- Small Business of the Year (Take Home Tano) - Loveland Chamber of Commerce - 2013
- Corporate Citizen of the Year.- Rotary Club of Cincinnati- 2019
- Chambers Choice Award- Little Miami River Chamber Alliance - 2021
Timeline
Special Projects Manager
Back2Back Ministries Global Orphan Care Organization
01.2016 - 12.2018
Owner
Take Home Tano
02.2013 - 08.2020
Children's Ministry Director
The Park United Methodist Church
04.2011 - 07.2012
Owner
Tano Bistro & Catering
12.2009 - Current
Business Administrator
Integrated Medical Direction
07.1996 - 03.2010
High School Diploma -
Atlantic High School
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