Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

Gina Woods

Little Rock,AR

Summary

Honest, reliable, proficient individual with excellent customer service service skills. Organized and dependable candidate with positive attitude, hardworking and very passionate in completing job duties.

Work History

Quality Assurance Specialist

Verizon Wireless
08.2007 - 11.2010
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Managed over 40 customer service calls per day.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Business Center Customer Service Representative

Verizon Wireless
04.2004 - 08.2007
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered and resolved over 40 business customer calls per day,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Administrative Assistant

Thelma's Beauty Academy
06.1994 - 05.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed over 35 customer calls per day

Admissions Clerk

Doctors Hospital
02.1984 - 04.2004
  • Greeted patients warmly to increase comfort and create rapport.
  • Safeguarded patient data in compliance with HIPAA and facility policies.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience

Education

Bachelor of Science - Business Administration

University of Phoenix
Little Rock, AR
09.2010

Skills

  • Flexible and Adaptable,
  • Communication Skills
  • Customer Resolution
  • Discretion

Timeline

Quality Assurance Specialist

Verizon Wireless
08.2007 - 11.2010

Business Center Customer Service Representative

Verizon Wireless
04.2004 - 08.2007

Administrative Assistant

Thelma's Beauty Academy
06.1994 - 05.2004

Admissions Clerk

Doctors Hospital
02.1984 - 04.2004

Bachelor of Science - Business Administration

University of Phoenix

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Gina Woods