Gina Zelaya
Queens,NY
Summary
Proven leader and effective team player, adept at boosting profitability and enhancing customer satisfaction at Urban Press and Stop Barber Shop. Excelled in cash handling and fostering a friendly atmosphere, achieving significant improvements in efficiency and service quality. Skilled in team leadership and creative problem-solving, consistently delivering outstanding results.
Overview
14
14
years of professional experience
Work History
Barista
Urban Press
7301 Main Street Queens ,ny,
03.2023 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Assisted with menu development by suggesting new drink recipes based on customer preferences and seasonal trends.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Controlled expenses and boosted profitability by managing food and labor costs.
Manager
Stop Barber Shop
8711 Jamaica Ave Woodhaven Ny11421
11.2010 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Weddin Planner - Wedding /event And Party Planner
Queens High School For The Sciences At York College
Jamaica, NY05.2014
High School Diploma -
Humanities Preparatory Academy
New York, NY02.2007
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Active listener
- Adaptive and creative
Languages
Spanish
Limited Working
Timeline
Barista
Urban Press
03.2023 - 07.2024
Manager
Stop Barber Shop
11.2010 - 03.2023
Weddin Planner - Wedding /event And Party Planner
Queens High School For The Sciences At York College
High School Diploma -
Humanities Preparatory Academy