Gina Snow
Imperial,CA
Summary
Compliance, investigations, and risk management professional with more than 15 years of progressively responsible experience within county, federal, state, healthcare, and higher education environments. Proven experience conducting investigations, resolving complaints, interpreting policy, performing audits, mitigating organizational risk, developing corrective action plans, leading compliance initiatives, and advising leadership on sensitive and complex matters. Recognized for building compliant, defensible, and transparent processes while maintaining the highest standards of confidentiality and professional integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Analyst- Recruiter
Imperial Valley College
Imperial, CA
01.2025 - Current
- Analyzed and implemented board policies, administrative procedures, and employment laws to uphold compliant personnel and recruitment practices.
- Guided staff on EEO requirements, confidentiality obligations, fair hiring practices, and procedural compliance.
- Monitored recruitment activities for compliance with federal and state employment regulations, district policies, and EEO standards to ensure equitable and legally defensible hiring processes.
- Designed and implemented comprehensive recruitment procedures and compliance controls to streamline hiring workflows for district recruitment operations.
- Conducted salary placement analyses, workforce evaluations, and research projects to support personnel recommendations, organizational planning, and district decision-making.
- Served as a member of the District's EEO Diversity and Advisory Committee, contributing to initiatives that promote equitable employment practices and regulatory compliance.
- Prepared reports, workforce analyses, compliance documentation, and administrative recommendations for district leadership when necessary.
- Collaborated with district departments to ensure consistent application of policies, procedures, and employment practices across recruitment and personnel functions.
- Maintained strict confidentiality while handling sensitive personnel matters, employment records, and recruitment-related documentation.
HPS I-Quality Management
California Department of Corrections and Rehabilitation
Calipatria
08.2023 - 12.2024
- Managed the CALMHSA Peer Support Program, overseeing participant recruitment, screening, onboarding, training, and program implementation.
- Gathered, analyzed, and organized program data, proposed legislation, regulations, and program standards to evaluate program effectiveness and support decision-making.
- Reviewed administrative and operational issues, identified areas for improvement, and recommended corrective actions to leadership.
- Ensured program activities remained consistent with applicable regulations, organizational requirements, and established program standards.
- Maintained program records, documentation, and reporting requirements to support accountability and program oversight.
- Developed outreach materials and engagement strategies to increase program participation and stakeholder involvement.
- Coordinated informational meetings, training sessions, and outreach events in support of statewide initiatives.
- Worked collaboratively with staff, management, community partners, and stakeholders to address concerns and support program objectives.
- Facilitated communication between employees and management to address workplace concerns and potential EEO issues before escalation.
- Supported continuous improvement efforts through program monitoring, data analysis, and evaluation of operational outcomes.
Acting Chief Quality and Patient Safety Officer
California Department of Corrections and Rehabilitation
Calipatria, CA
11.2023 - 02.2024
- Served as the institution's executive lead for Quality Management and Patient Safety, providing oversight of compliance, performance improvement, risk management, and patient safety initiatives.
- Directed quality improvement and patient safety activities across multiple departments, ensuring alignment with organizational standards, regulatory requirements, and institutional objectives.
- Provided executive oversight and guidance to 12 institutional committees responsible for quality management, patient safety, performance improvement, and compliance-related activities.
- Reviewed significant incidents, operational concerns, and performance trends to identify systemic issues and recommend corrective actions to executive leadership.
- Evaluated institutional policies, procedures, and operational practices to strengthen accountability, improve performance, and reduce organizational risk.
- Prepared and presented findings, recommendations, and performance reports to executive leadership regarding compliance concerns, quality initiatives, and organizational priorities.
- Partnered with executive staff, custody leadership, healthcare providers, and multidisciplinary stakeholders to address complex operational and patient safety issues.
- Directed institutional auditing and monitoring activities to evaluate adherence to established standards and identify opportunities for improvement.
- Led staff training and education efforts related to patient safety, quality improvement, performance expectations, and organizational initiatives.
- Supported implementation of corrective action plans and process improvements designed to strengthen compliance, reduce risk, and improve institutional outcomes.
AGPA-Grievance Coordinator
California Department of Corrections and Rehabilitation
Imperial, CA
04.2020 - 08.2023
- Conducted investigations into staff complaints, gathering and reviewing documentation, interviewing involved staff and incarcerated persons, and preparing recommendations for resolution.
- Reviewed complaints, supporting documentation, regulations, and departmental requirements to identify trends, issues, root causes, and regulatory concerns.
- Analyzed inmate grievances involving healthcare services, institutional practices, and policy application to support timely and appropriate resolution.
- Conducted quality control reviews of grievance responses and case documentation to ensure consistency, accuracy, and compliance with established standards.
- Developed training materials and guidance documents to promote consistent understanding of grievance procedures, policies, and compliance requirements.
- Prepared reports and recommendations regarding grievance trends, complaint outcomes, operational concerns, and opportunities for process improvement.
- Worked collaboratively with healthcare providers, custody staff, management, and subject matter experts to resolve complex and sensitive complaints.
- Improved grievance resolution efforts through tracking and monitoring processes that reduced monthly case intake from approximately 100 cases to 30 cases.
- Identified workflow inefficiencies through case analysis and recommended process improvements to strengthen accountability and operational effectiveness.
- Managed multiple high-priority cases simultaneously while maintaining accuracy, attention to detail, and established response timelines.
- Maintained strict confidentiality of protected health information, grievance records, investigative materials, and other sensitive documentation.
Communications Supervisor
United States Border Patrol
Imperial, CA
03.2019 - 04.2020
- Directed communications operations in a high-volume federal law enforcement environment, providing leadership, oversight, and operational support for personnel and mission-critical activities.
- Developed onboarding and training programs to improve employee readiness, operational consistency, and workforce performance.
- Addressed employee relations matters, workplace concerns, and personnel issues while maintaining confidentiality and professionalism.
- Conducted internal reviews involving employee concerns, operational issues, and policy compliance matters.
- Evaluated workflows, operational practices, and resource allocation to identify inefficiencies, reduce delays, and improve organizational effectiveness.
- Developed a comprehensive restructuring plan for the Tactical Operations Center (TOC) after identifying workflow deficiencies, safety concerns, communication breakdowns, and operational waste. Recommendations were adopted and contributed to the TOC becoming a nationally recognized model for communications operations. Recognized with the "On the Spot" award for these efforts.
- Coordinated internal and external audits, ensuring compliance with agency requirements and timely response to audit requests.
- Collaborated with executive leadership to implement process improvements, address operational challenges, and support organizational objectives.
Records Division Supervisor (Custodian of Records)
Imperial County Sheriff's Office
El Centro, CA
05.2017 - 03.2019
- Managed the Imperial County's warrant repository and records division operations, ensuring the accuracy, integrity, and security of criminal justice records.
- Served as Custodian of Records, overseeing records retention, records disclosure, and compliance with applicable local, state, and federal requirements.
- Processed and responded to Public Records Act requests, reviewing records for disclosure and ensuring compliance with legal and regulatory requirements.
- Developed and implemented records management procedures to improve efficiency, strengthen accountability, and support operational needs.
- Collaborated with County Counsel, the Department of Justice, and internal stakeholders regarding records retention, disclosure requirements, and regulatory compliance.
- Directed audit preparation efforts by coordinating records reviews, responding to information requests, and ensuring required documentation was readily available.
- Developed onboarding and training materials related to records management procedures, documentation standards, and departmental practices.
- Led the transition from paper-based records to digital recordkeeping systems, improving records accessibility, strengthening retention and documentation practices, and supporting compliance with records management requirements.
- Represented the Imperial County Sheriff's Office at professional conferences, interagency meetings, and court proceedings, serving as a subject matter expert on records management, records retention, and records disclosure requirements.
Education
Master of Arts - Organizational Management, Public Administration
Ashford University
San Diego, CA07-2017
Bachelor of Arts - Criminal Justice
Ashford University
San Diego, CA09-2014
Skills
- EEO Compliance
- Workplace Investigations
- Compliance Monitoring
- Policy Development & Interpretation
- Complaint Resolution & Case Management
- Employee Relations
- Regulatory Compliance
- Auditing & Corrective Action Planning
- Risk Assessment & Mitigation
- Board Policy, Administrative Procedure & Title 5 Interpretation
Accomplishments
- Currently, as the District's first dedicated Human Resources Analyst-Recruiter, I have developed and implemented recruitment procedures, compliance controls, and standardized hiring workflows that have strengthened Equal Employment Opportunity (EEO) compliance, increased procedural consistency, and improved the integrity and defensibility of district hiring practices.
- In September 2023, at Calipatria State Prison (CAL), I led compliance-focused program implementation efforts involving recruitment, training, documentation, policy adherence, and operational oversight, resulting in the successful launch of California's first incarcerated CALMHSA Peer Support Specialist Program.
- In December 2022, at Centinela State Prison (CEN), I identified compliance deficiencies through workforce analysis and performance monitoring, developing corrective action strategies that increased institutional compliance to 98% while reducing organizational risk and liability exposure.
- In September 2019, while at the United State Border Patrol Intelligence and Communications Center (TOC) I conducted audit and workflow assessments that identified operational and safety vulnerabilities, resulting in organization-wide corrective actions and nationally recognized process improvements.
- In May 2017, while at the Imperial County Sheriff's Office, I collaborated with legal counsel, executive leadership, and regulatory stakeholders to redesign records retention and documentation practices, strengthening regulatory compliance, improving accountability, and modernizing organizational processes.
Certification
- CAL HR Certified Analyst
- Certified EEO Counselor
- Lean Six Sigma Green Belt
Timeline
Human Resources Analyst- Recruiter
Imperial Valley College
01.2025 - Current
Acting Chief Quality and Patient Safety Officer
California Department of Corrections and Rehabilitation
11.2023 - 02.2024
HPS I-Quality Management
California Department of Corrections and Rehabilitation
08.2023 - 12.2024
AGPA-Grievance Coordinator
California Department of Corrections and Rehabilitation
04.2020 - 08.2023
Communications Supervisor
United States Border Patrol
03.2019 - 04.2020
Records Division Supervisor (Custodian of Records)
Imperial County Sheriff's Office
05.2017 - 03.2019
Master of Arts - Organizational Management, Public Administration
Ashford University
Bachelor of Arts - Criminal Justice
Ashford University