GINA G. PATRICK

♦Execute the opening of 1,200 multi-layer franchise brand hotels across North America and Canada
♦Analyze and map the commercial processes related to hotel openings, conversions and transitions
♦Provide leadership and approval over pre-opening phase, hotel property improvement plan, and project management team
♦Identify inefficiencies, gaps, and inconsistencies in timelines, ownership andexecuition across disciplines
♦Lead remote North American based hotel openings training team; develop and coach team for consistent franchise onboarding to include: front/back of house operations, point of sale technology, housekeeping, maintenance, quality assurance, brand standards, safety/security, and guest satisfaction
♦Conceptualize and execute amendments to operational approaches and solutions both internally and inter-departmentally
♦Strategize and direct team employment to include hiring, dismissal, annual/quarterly performance reviews, and developmental plans
♦Provide leadership and guidance to cross-functional associated divisions to ensure unified collaboration for streamlined process execution
♦Act as a central connector and facilitator among commercial teams to align shared goals, deliverables and dependencies for each stage of the openings lifecycle
♦Develop and lead process improvement roadmaps with measurable objectives, milestones and stakeholder engagement plans
♦Support the implementation of process standards, templates, timelines and tools to drive consistency
♦Gather data and stakeholder feedback to monitor the impact of commercial readiness efforts and identify further opportunities for refinement
♦Track and report progress against optimization goals and key metrics to leadership
♦Provide guidance and motivate staff and onsite leadership teams for maximized ROI
♦Successes include multi-year Team of the Year awards and an individual CEO Award recipient of the year

♦Fiscal accountabilities for new business generation and client retention over Dallas-based commercial assets to meet/exceed annual goals
♦Negotiated and networking at senior levels building and maintaining strong business relationships
♦Facility operations execution and management for vendor, client and supplier contract negotiations
♦Provide direct report developmental guidance regarding daily operations execution
♦Monthly and quarterly review of center revenue through contract renewals and expansions of existing client base
♦Direct hires management to include hiring, firing, annual/quarterly performance reviews
♦Provide budget operating expenditure recommendations for marked facility enhancements
♦Implement tools and processes to continually increase operating efficiencies and overall team performance
♦Monitor and assign staff responsibilities for proper work allocation as required
♦Cross-functional partnership with divisional client support

♦Oversee and manage client conference center operations relating to all indoor/outdoor event space
♦Management of conference floor operations team to include planning managers, conference floor attendants, concierge and audiovisual technicians
♦Develop and implement programs through training and coaching to ensure continued growth of staff in the areas of customer service and technology
♦Establish staff scheduling guidelines within departments
♦Reinforce daily operational guidelines for consistent process delivery, execution and unsurpassed customer focus among the conference services team
♦Annual fiscal accountability for overall facility operations to include payroll and all operating expenditures
♦Manage bi-weekly payroll processing and weekly accounting reporting processes
♦Establish and maintain a positive professional relationship through effective and timely
deliverables as well as communications with conference center staff, partnering vendors and owner associates
♦Administer operational quality assurance inspections over partnering campus vendors
including janitorial, engineering, food service, conference services, reception, fitness center and mail room operations
♦Consistently maintain client standards relating to audiovisual, conference floor, and
infrastructure in accordance with owner associate guidelines
♦Oversee hiring, scheduling, reward programs, disciplinary action and termination procedures for direct reports
♦Manage and communicate departmental objectives, priorities and expectations to owner
associate executives
♦Maintain department morale, effectiveness, and quality of work
♦Conduct quarterly and annual performance reviews, as well as training initiatives for direct reports
♦Manage, train and mentor event staff. Provide developmental tools to encourage best planning practices with concentrations in efficiency, cost savings and safety first

♦Management of annual and regional conferences with attendee bases ranging from approximately 1,000 to 12,000 attendees
♦Successfully managed annual conference budget of $2.4 million and 96,000 sq. feet of exhibit space
♦Collaborate and manage negotiations for event sponsorships and advertising
♦Responsible for all event related marketing and web promotions with marketing liaison
♦Negotiation of all vendor, client and supplier contracts
♦Partner with and direct association committees for event development
♦Collaboration with executive council for implementing and tracking budget and cost reduction strategies
♦Manage, train and mentor event staff. Provide developmental tools to encourage best planning practices with concentrations in efficiency and cost savings

♦Management and execution of over 700 domestic meetings, events and trade shows annually
♦Negotiation of all vendor, client and supplier contracts
♦Partner with and direct association committees for event development, marketing and publications
♦Collaboration with executive council for implementing and tracking budget and cost reduction strategies
♦Oversee hiring, disciplinary action and termination procedures for direct reports
♦Manage and communicate departmental objectives, priorities and expectations
♦Maintain department morale, effectiveness, and quality of work
♦Conduct quarterly and annual performance reviews, as well as training initiatives for direct
reports
♦Manage, train and mentor event staff of 5. Provide developmental tools to encourage best planning practices with concentrations in efficiency and cost savings