GINA G. PATRICK
McKinney,USA
Summary
Diligent corporate executive with superior hotel property openings, operations, PIP/project management, technology, quality assurance, brand standards, and customer excellence determinations, both domestic and Canada. Effective communicator and problem-solver. Instincts for operational excellence with timely and efficient resolve. Independent and strategic thinker to achieve win collaboration at all levels. Cross-functional team alliance and inter-departmental collaborative stakeholder. Train and mentor teams to maintain process efficiency and customer service as first priority. Results-oriented, change/growth strategist with strong negotiation, organizational and process influence.
Overview
33
33
years of professional experience
Work History
Director, Hotel Openings, N.A. & Canada
G6 Hospitality
Carrollton, TX
06.2016 - Current
- Management and direction of opening franchise-based brand hotels across North America and Canada.
- Provide leadership and approval for all pre-opening hotel PIP/project management.
- Provide leadership for franchise hotel opening team through training, developing and coaching to ensure consistent onboarding to include: front/back of house, point of sale technology, quality assurance and customer excellence.
- Conceptualize and implement new operational approaches and solutions.
- Management of team employment to include hiring, dismissal, annual/quarterly performance reviews and developmental plans.
- Provide leadership and guidance to cross-functional associated divisions to ensure win collaboration for an efficient and consistent openings process.
- Guide and motivate staff to facilitate newly opened hotel financials and key performance indicators.
- Partner with staff to create professional development plans supporting personal and business growth.
- Successes include 2017, 2019 & 2020 Team of the Year. 2020 Individual CEO Award Recipient of the Year.
Real Estate Assets, General Manager
Regus
Dallas, TX
03.2012 - 06.2016
- Accountable for new business development and client- based retention over Dallas and Plano-based commercial real estate assets.
- Forecasted fiscal annual performance, solicited new leads and converted prospects to customers to meet and exceed metrics.
- Negotiated and networked at senior levels in an effort to build strong relationships and secure successful multi-market needs.
- Facility operations management (CAPEX).
- Execution of vendor, client and supplier contract negotiations as well as partner with divisional client support development.
- Direct management to include hiring, firing, annual/quarterly performance reviews for constant direction and development.
Conference Services Manager
Benchmark Hospitality, Capital One
Plano, TX
04.2009 - 03.2012
- Management over client-based conference center for 200+ owner-associate hosted technical trainings and events annually.
- Managed employee payroll, hiring, termination and training to ensure maximum productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Adhered to policies by supervising and training department and third-party vendor personnel.
- Improved results continuously by conducting thorough reviews of events' successes and failures.
- Inspected event facilities for capital expenditure recommendations and to verify conformance to customer requirements.
Meetings Manager
Society of Petroleum Engineers
Richardson, TX
01.2006 - 04.2009
Events Supervisor
Houghton Mifflin Company
Dallas, TX
04.2003 - 01.2006
Events & Public Relations Manager
Matheson Tri-Gas Inc.
Irving, TX
01.1991 - 03.2003
Education
Associate of Arts - Fashion Merchandising
Wade College
Dallas, TXBachelor of Science - Psychology
Southern Methodist University
Dallas, TXSkills
- Microsoft Office Suite
- HotelKey/POS Operating System
- FranConnect & Sales Force Database Management
- Workday & PeopleSoft H/R Support Systems
- Charismatic Influential Leader
- People Management / Hiring & Retention
- Process and operational excellence
- Hotel New Opening, Conference Center & Facilities Management
- Hotel PIP/Project Management
- Contract and Vendor Management
- Crisis Management
- CAPEX & Budget Management
- Strategic Planning & Critical Thinking
- Organizational Development
- Complaint Resolution
- Verbal and Written Communication
- Work Planning and Prioritization
- Client Consultation
References
References available upon request
Affiliations
- Prior CMP Certification plus extensive and ongoing operations, hospitality, staff development and leadership training.
- 2017 & 2019 Hotel Openings Team of the Year, 2020 Hotel Pandemic Team of the Year & 2020 individual CEO of the Year Award.
Timeline
Director, Hotel Openings, N.A. & Canada
G6 Hospitality
06.2016 - Current
Real Estate Assets, General Manager
Regus
03.2012 - 06.2016
Conference Services Manager
Benchmark Hospitality, Capital One
04.2009 - 03.2012
Meetings Manager
Society of Petroleum Engineers
01.2006 - 04.2009
Events Supervisor
Houghton Mifflin Company
04.2003 - 01.2006
Events & Public Relations Manager
Matheson Tri-Gas Inc.
01.1991 - 03.2003
Associate of Arts - Fashion Merchandising
Wade College
Bachelor of Science - Psychology
Southern Methodist University
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