Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina M. Green

New Orleans,La

Summary

To obtain a challenging position that will utilize my skills to address and enhance the agency’s needs with opportunity for advancement.

Overview

15
15
years of professional experience

Work History

Assistant Branch Manager, Operations

First Horizon Bank
08.2018 - Current
  • Maximized efficiency through effective resource allocation and employee management.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Developed sales strategy to meet established sales objectives.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of Number-member team.

Payroll Specialist

Morrow Hospitality
01.2020 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Relationship Banker

First Bank & Trust
02.2017 - 07.2018
  • Maintain accurate details of each transactions
  • Make entries into the banking system as and when they happen
  • Tally the full cash amount at the end of each day
  • Make reports and submit it to the manager
  • Help the customer get through tedious banking processes
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

Personal Banker

Resource Bank
03.2015 - 11.2016
  • Assist branches in opening deposit accounts (checking/savings/CDs), performing maintenance on customer accounts, and providing excellent customer service
  • Follow and comply with all bank regulations and security procedures
  • Provide support to the branches in the role of Personal Banker
  • Follow and comply with all bank regulations and security procedures
  • Provide support to the branches in the role of Relationship Manager
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

Vault Teller

Whitney Bank
01.2013 - 08.2014
  • Process all the cash transaction that take place on a bank on a daily basis
  • Maintain accurate details of each transactions
  • Make entries into the banking system as and when they happen
  • Tally the full cash amount at the end of each day
  • Make reports and submit it to the manager
  • Help the customer get through tedious banking processes
  • Help the customer in whichever banking process they need help with
  • Bring in new customers to the bank and help with opening their accounts
  • Train new employees
  • Coordinate with the other bank employees

Secretary

Hammond Transportation
02.2011 - 01.2013
  • Answer or redirect general inquires in person; by telephone or email
  • Take and forward messages using multi-line telephone
  • Distribute incoming mail and faxes
  • Maintain orderly, confidential filing system for client files
  • Schedule individual or group appointment and meetings for employees
  • Process client cancellation list on a continual basic

Vault Teller

Capital One Bank
12.2009 - 01.2011
  • Cash checks
  • Receive deposits
  • Customer service
  • Balance currency, and coins at the end of each shift
  • Fills orders for currency and coins, and counts and records cash deposits in vault of commercial bank
  • Counts currency, coins, and checks received for deposit in vault from business or branch bank, by hand and using currency-counting machine
  • Removes specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank.

Education

Associate Of Applied Science - Accounting

Delgado Community College
New Orleans, LA
05.2024

Associate Of Business Administration - Business Administration And Management

Delgado Community College
New Orleans, LA
05.2022

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • MS Office
  • Problem-Solving
  • Good Telephone Etiquette
  • Analytical and Critical Thinking
  • Payroll Processing
  • Excel
  • Understanding of accounting fundamentals and payroll best practices
  • Knowledge of legislation and regulations
  • Proficiency in MS Office and relevant software
  • Attention to confidentiality
  • Organizational ability
  • Communication skills

Timeline

Payroll Specialist

Morrow Hospitality
01.2020 - Current

Assistant Branch Manager, Operations

First Horizon Bank
08.2018 - Current

Relationship Banker

First Bank & Trust
02.2017 - 07.2018

Personal Banker

Resource Bank
03.2015 - 11.2016

Vault Teller

Whitney Bank
01.2013 - 08.2014

Secretary

Hammond Transportation
02.2011 - 01.2013

Vault Teller

Capital One Bank
12.2009 - 01.2011

Associate Of Applied Science - Accounting

Delgado Community College

Associate Of Business Administration - Business Administration And Management

Delgado Community College

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Gina M. Green