Gina M. Hernandez
Orlando,FL
Summary
With a proven track record at CNA Insurance / CNA Marine, I excel in business strategy creation and effective relationship building. Spearheaded initiatives that significantly enhanced underwriting processes and profitability, managing a cargo book of $50 million GWP. Renowned for strategic planning and public speaking, my leadership consistently drives business growth and operational excellence.
Overview
31
31
years of professional experience
Work History
Assistant Vice President, Marine Territory Leader
CNA Insurance / CNA Marine
Lake Mary, FL
08.2018 - Current
- Resolved issues related to discrepancies between policy terms, conditions, coverages, limits.
- Conducted periodic reviews of the underwriting processes to identify areas for improvement.
- Participated in industry trade shows to promote company services.
- Negotiated terms and conditions with customers when necessary to bind business.
- Oversaw the development of underwriting procedures, processes, tools and systems.
- Managed a team of underwriters in day-to-day operations of the department.
- Assisted in developing strategies to increase profitability while maintaining risk management standards.
- Provided training to staff on underwriting procedures and processes.
- Created marketing materials for distribution to clients, brokers, and agents.
- Maintained regular performance reviews for subordinates through verbal, written and on-going communication.
- Monitored performance metrics to ensure quality assurance goals were met.
- Facilitated internal audits of the underwriting process as needed.
- Approved or declined requests for coverage based on established criteria.
- Maintained relationships with brokers and agents regarding new business inquiries.
- Reviewed and evaluated insurance policies, endorsements, and contracts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Ocean Cargo Underwriting Director, Southern Zone
CNA Insurance / CNA Marine
Lake Mary, FL
11.2015 - 08.2018
- Accountable for contributing Ocean Cargo Growth and Production according to the business plan for the Southern Zone territories: Alabama, Florida, Georgia, Mississippi, North & South Carolina, and Tennessee
- Meeting the achievements of $2 million in new business, with a total of $10 million GWP.
- Managed Ocean Cargo production for Texas, Oklahoma, Arkansas and Louisiana.
- Relationship manager for large cargo programs in the Southern Zone to include Crowley, Avalon, and Rekerdres
- Coordinated the development of new Fast Track procedures for all Southern Zone Ocean Cargo renewals under $10,000 in premium
- Service, quote and issue policies for existing Ocean Cargo renewals over $10,000 in premium and all New Ocean Cargo Accounts within assigned Southern Zone territory
- Travel to assigned territories to maintain current and develop new agent, broker and insured relationships while pipelining for new business prospects
- Utilize forecasting skills to capture new and renewal business
Ocean Marine Underwriting and Operations Manager
CNA Insurance / CNA Marine
Maitland, FL
07.2012 - 11.2015
- Worked with Business Processing Reengineering Team to create and develop unified procedures and processes for the entire US Ocean Marine Field Offices
- Conducted training for UTs, UW’s and OM Management on new BPR procedures, and systems
- Created and Administrator for Ocean Marine Cargo On-line quoting via CNA Central; Including referrals, loss run requests, policy issuance, system issues, training and marketing for UT’s, FSS, and UW’s
- Created and provided administrative guidelines for Ocean Marine e-File system, including approvals for users to access the system, and internal training on functionality
- Primary US Marine Contact to provide customer service support for inquiries and issues with Ocean Cargo-CNA Central, Billing & Collections, Direct Bill, Service Center, WWO, and other CNA Business Units
- US Administrator for CNACargo.com and US Help Desk Primary Contact
- Handle all system issues & updates, testing, new user set-up, user training (internally and externally), password assignments and maintenance
- US Administrator for CCIS Operating System, including all system issues, updates, testing, maintenance and training for US field operations
Ocean Marine Underwriting Consultant
CNA Insurance / CNA Marine
Illinois Branch
07.2009 - 07.2012
- Responsible for new business and renewal production covering nine states over various CNA Branch locations totaling $800K in new business/9M GWP
- Ensured underwriting practices and guidelines were adhered to, specifically focusing upon pricing, risk selection, mix of business, flow management and quality analysis
Ocean Marine Underwriting Specialist
CNA Insurance / CNA Marine
Illinois Branch
03.2007 - 07.2009
- Responsible for new business and renewal production covering three states over various CNA Branch locations totaling $500K in new business/3M GWP
- Ensures that underwriting practices and guidelines are understood and adhered to, specifically focusing upon pricing, risk selection, mix of business, and flow management and quality analysis
Senior Account Manager, National Accounts
Avalon Risk Management
08.2000 - 03.2007
- Developed & administrated Marine Merlin Certificate Issuance System
- Primary contact for all Avalon National Accounts (accounts with 5 or more locations)
- Reviewed all National Account US Custom Bonds, Surety bonds and Corporate Bonds (NVOCC, ICC, OTI)
- Worked directly with US Customs, Federal Maritime Commission, DOT and Federal Motor Carrier Safety Administration (FMCSA)
- Handled all lines of new and renewal business for National Accounts including P&C, Cargo, E&O, and Legal Liability Coverages
- Trained National Account Client’s countrywide on selling cargo, Marine Merlin System, and loss prevention
- Worked with CEO’s, CFO, and Executive Management at large National and International Freight
Senior Marine Service Representative
Intercargo Insurance Company/ Trade Insurance Services
08.1994 - 05.1997
- Company Overview: now known as Roanoke Trade
- Responsible for ocean cargo endorsement & policy issuance
- Ocean cargo Rating, Billing & Collections
- Customer Service for all Marine Cargo Business – primarily Freight Forwarders, Importers, Exporters and Customhouse brokers
- Now known as Roanoke Trade
Education
High School -
Mother Guerin Catholic High School
Chicago, IL06-1988
Skills
- Business strategy creation
- Policy compliance
- Financial analysis and planning
- Hiring and coaching
- Corporate presentations
- Consulting
- Risk management
- Effective relationship building
- Strategic planning
- New business pursuits
- Business planning
- Issue resolution skills
- Staff management
- Recruiting and hiring
- Business development
- Public speaking
Awards
- Ocean Marine Person of the Year, That keeps Ocean Marine Afloat, 2014
- Ocean Marine Person of the Year, That keeps Ocean Marine Afloat, 2015
References
References available upon request.
Timeline
Assistant Vice President, Marine Territory Leader
CNA Insurance / CNA Marine
08.2018 - Current
Ocean Cargo Underwriting Director, Southern Zone
CNA Insurance / CNA Marine
11.2015 - 08.2018
Ocean Marine Underwriting and Operations Manager
CNA Insurance / CNA Marine
07.2012 - 11.2015
Ocean Marine Underwriting Consultant
CNA Insurance / CNA Marine
07.2009 - 07.2012
Ocean Marine Underwriting Specialist
CNA Insurance / CNA Marine
03.2007 - 07.2009
Senior Account Manager, National Accounts
Avalon Risk Management
08.2000 - 03.2007
Senior Marine Service Representative
Intercargo Insurance Company/ Trade Insurance Services
08.1994 - 05.1997
High School -
Mother Guerin Catholic High School
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