Summary
Overview
Work History
Education
Timeline
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GINA M RODRIGUEZ

Hampshire,IL

Summary

Organized professional with 30+ years of experience optimizing productivity, efficiency and service quality. Highly dependable, and reliable with proficiency in Microsoft Office, and CRM, ERP, and collections, as well as customer service and inside sales. Collaborative and driven with skill in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Specialist

Marshall Wolf Automation
02.2022 - Current
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Generate timely and accurate invoices, refunds, collection communications, etc
  • Maintain customer contact information, and sales tax certificates in NetSuite and Avalara
  • Prepare bank deposits and process all customer payments in the accounting system
  • Monitor accounts receivable aging report to ensure timely customer payments
  • Process incoming credit card and PayPal deposits via Braintree, and reconcile with NetSuite
  • Establish, utilize, and maintain company information, invoicing, and remittance information in outside portals (Coupa, Bill.com, Citi, Resolve, etc)

Office Manager

Banner Up Signs
01.2021 - 02.2022
  • Managed office inventory and placed new supply orders
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Updated details in company database by keying in customer contacts and creating all invoices
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Office Manager

D & H Energy Management
01.2018 - 01.2019
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and writeoffs
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes
  • Prepared and maintained customers' monthly reconciliation schedules
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Onboarded new employees in time reporting and payroll systems
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies
  • Processed orders through company system and coordinated product deliveries

Owner / Founder

Orecycle LLC
01.2016 - 01.2018
  • Sales, customer service, accounting, marketing, baling, driving, etc
  • I secured a lucrative opportunity in Canton, OH that required moving the entire operation
  • Upon completion of processing and selling over 600,000 lbs of material, Orecycle sold all assets for a profit

Operations Assistant

Majestic Distributing
01.2011 - 01.2016
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements
  • Maintained communication with customer service and dispatch to coordinate deliveries
  • Assisted with answering phones, filing paperwork, entering data and scheduling to support operations department
  • Updated and input route information into computer system on daily basis
  • Created reports, customer communications, and financial statements
  • Assisted dispatchers by responding to customer and driver complaints and inquiries
  • Sorted and distributed business correspondence to correct department or staff member

Education

Associate of Arts - Public Relations And Marketing

College of DuPage
Glen Ellyn, IL
06.1989

Timeline

Accounts Receivable Specialist

Marshall Wolf Automation
02.2022 - Current

Office Manager

Banner Up Signs
01.2021 - 02.2022

Office Manager

D & H Energy Management
01.2018 - 01.2019

Owner / Founder

Orecycle LLC
01.2016 - 01.2018

Operations Assistant

Majestic Distributing
01.2011 - 01.2016

Associate of Arts - Public Relations And Marketing

College of DuPage

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GINA M RODRIGUEZ