Gina M. Thompson
Peculiar,MO
Summary
Analytical professional with a strong focus on accuracy and detail. Proven leadership in financial management and team collaboration, complemented by technical proficiency in software applications. Results-oriented Workers' Compensation Supervisor with expertise in compliance, employee training, and claims management. Demonstrated success in enhancing operational efficiency across multidisciplinary teams.
Overview
31
31
years of professional experience
Work History
Workers' Compensation Supervisor
SERC Physical Therapy
Belton, Missouri
11.2024 - Current
- Supervised daily operations of workers' compensation claims to ensure compliance with state regulations and company policies.
- Oversaw investigations, documentation, and approvals for all claims submitted.
- Trained 12 staff members on claims handling, medical documentation, and communication protocols to enhance resolution timelines.
- Collaborated with physical therapists, physicians, and case managers to coordinate treatment plans for effective employee recovery.
Central Scheduling & Accounting Supervisor
SERC Physical Therapy
Belton, MO
05.2015 - 10.2024
- Conducted interviews and made hiring decisions to enhance recruitment process efficiency.
- Resolved scheduling conflicts by addressing discrepancies between employee requests and assignments.
- Trained new employees on scheduling systems, ensuring adherence to processes.
- Guided subordinates on scheduling matters to maintain operational effectiveness.
- Communicated staffing needs to department managers for optimal resource allocation.
- Maintained accurate transaction records in compliance with company policies.
- Provided technical guidance on accounting procedures to support staff performance.
- Reviewed journal entries for accuracy prior to posting in general ledger system.
Accounts Receivable Coordinator
AT&T
Kansas City, MO
01.1995 - 04.2015
- Resolved customer billing disputes and credit issues to enhance collection effectiveness.
- Responded to inquiries via phone, email, or mail regarding accounts receivable status.
- Developed strategies that improved collection efforts while preserving client relationships.
- Ensured compliance with laws and regulations in accounts receivable management.
- Maintained detailed records of collections activities, including contact attempts and payment arrangements.
- Analyzed customer accounts to identify and rectify discrepancies efficiently.
- Provided administrative support to Accounts Receivable staff as necessary.
- Collaborated with Sales and Customer Service departments to expedite issue resolution.
Education
High School Diploma -
Belton High
Belton, MO05-1991
Skills
- Effective communication
- Problem solving
- Payroll processing
- Timesheet management
- Employee training
- Teamwork and collaboration
- Customer relations
- Attention to detail
- Benefit eligibility management
- Staff management
- Telephone etiquette
- Scheduling management
- Critical thinking
- Applicant interviews
- Effective multitasking
- Customer engagement and support
- Confidentiality requirements
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Workers' Compensation Supervisor
SERC Physical Therapy
11.2024 - Current
Central Scheduling & Accounting Supervisor
SERC Physical Therapy
05.2015 - 10.2024
Accounts Receivable Coordinator
AT&T
01.1995 - 04.2015
High School Diploma -
Belton High
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